Resident Coordinator

Cardinal Group; State College (Centre County); On-site; USD 20,664 - 30,307; Full time

Job summary

Cardinal Group is seeking a Resident Coordinator in State College, PA to leverage people skills and sales experience to drive high occupancy and exceptional service. The role rewards energy, initiative, and a positive attitude in a fast-paced environment.

You will greet prospective residents, present the community, close leases, complete applications, maintain files, and assist with marketing plans and training. This is an hourly, non-exempt position with advancement opportunities.

Qualifications

• 1-2 years of customer service and sales experience.
• High-energy and enjoys a fast‑pace environment.
• Enjoys and takes pride in providing excellent service.
• Great with people — warm, friendly and helpful in person and on the phone.
• Basic computer skills: typing and writing ability for correspondence, memos, etc.
• High School Diploma or equivalent.

Responsibilities

• Be an ambassador for customer service by consistently going above and beyond to ensure that Cardinal customers are satisfied.
• Utilize the Cardinal Way of Leasing by: Warmly greeting prospective clients; Answering incoming leasing calls; Determining needs and preferences; Professionally presenting the community and apartment homes; Closing the sale; Following up.
• Earn and maintain a Cardinal Way of Leasing certification by utilizing the CWoL resources available to all team members and passing both in house and third‑party shops in congruence with the Cardinal Training Department scoring standards.
• Complete all lease applications and lease file paperwork.
• Maintain accurate lease file documentation in accordance with company policy; participate in lease file audits as assigned by the Community Manager.
• Maintain cleanliness of the tour path to ensure a positive first impression of the community.
• Demonstrate a positive and professional attitude with team members, residents, prospective residents, and vendors.
• Participate in and assist with planning the community’s Monthly Marketing Plan (MMP).
• Assist with various additional community projects as assigned by the Community Manager.
• Participate in Cardinal U training as required.

Skills

Customer service experience

Sales experience

High energy

Excellent service

Great with people

Basic computer skills (typing/writing)

Education

High School Diploma or equivalent

Job description

Location: S472A Yards at Old State, 121 S Allen St, State College, PA 16801, USA.

Description

Position: Resident Coordinator

Compensation: Non-Exempt / Hourly

Summary

The Resident Coordinator will reward your people skills, sales experience, high energy, positive attitude and excellent performance with great earnings possibilities and outstanding advancement opportunities. The incumbent strives for 100% occupancy through retention of existing residents, leasing current availability and pre-leasing of future availability.

Responsibilities

• Be an ambassador for customer service by consistently going above and beyond to ensure that Cardinal customers are satisfied.
• Utilize the Cardinal Way of Leasing by:
  • Warmly greeting prospective clients
  • Answering incoming leasing calls
  • Determining needs and preferences
  • Professionally presenting the community and apartment homes
  • Closing the sale
  • Following up
• Earn and maintain a Cardinal Way of Leasing certification by utilizing the CWoL resources available to all team members and passing both in house and third‑party shops in congruence with the Cardinal Training Department scoring standards.
• Complete all lease applications and lease file paperwork.
• Maintain accurate lease file documentation in accordance with company policy; participate in lease file audits as assigned by the Community Manager.
• Maintain cleanliness of the tour path to ensure a positive first impression of the community.
• Demonstrate a positive and professional attitude with team members, residents, prospective residents, and vendors.
• Participate in and assist with planning the community’s Monthly Marketing Plan (MMP).
• Assist with various additional community projects as assigned by the Community Manager.
• Participate in Cardinal U training as required.

Qualifications

• 1-2 years of customer service and sales experience.
• High-energy and enjoys a fast‑pace environment.
• Enjoys and takes pride in providing excellent service.
• Great with people — warm, friendly and helpful in person and on the phone.
• Basic computer skills: typing and writing ability for correspondence, memos, etc.
• High School Diploma or equivalent.
• Available evenings and weekends.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

Desired Behaviors

• Leader: Inspires teammates to follow them.
• Team Player: Works well as a member of a group.
• Enthusiastic: Shows intense and eager enjoyment and interest.
• Dedicated: Devoted to a task or purpose with loyalty or integrity.
• Motivations (Preferred): Inspired to perform well by the chance to take on more responsibility.
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility.
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or organization.

Work Environment

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet.

The Team Member must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Rare travel may be required to assist properties as needed, attend training classes or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

Additional Information

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.