Resident Coordinator

Multifamily Asset Managers; Okemos (MI); On-site; USD 34,000 - 48,000; Full time

Job summary

A property management agency in Michigan seeks a Resident Coordinator to manage inquiries from residents and agencies. Responsibilities include drafting correspondence, conducting audits for compliance, and supporting resident communications. Ideal candidates should have a High School Diploma, experience in customer service, and preferably in housing management. Strong communication, confidentiality, and multitasking skills are essential. This position requires attention to detail and effective time management.

Qualifications

• High School Diploma/GED required.
• Two years customer service and two years office experience.
• Prefer experience in affordable housing or property management.
• Ability to work effectively when faced with frequent interruptions.
• Ability to create professional, written communication and business documents.
• Ability to complete work professionally, with attention to accuracy, thoroughness, technical knowledge, on time and with the skills necessary to efficiently and effectively complete assigned tasks.
• Prioritize and plan work activities, use time efficiently and develop and communicate realistic action plans.
• Knowledge of English composition, spelling, punctuation, and mathematics.

Responsibilities

• Respond to inquiries from Section 8 residents and agencies.
• Draft letters and correspondence under supervision.
• Conduct tenant file audits for compliance verification.
• Provide support to the Manager of Resident Inquiries.
• Responds to communications from residents via call center, letters, emails, and HUD/State agencies or Congressional staff.
• Assists residents by providing information and answering questions.
• Notifies property owners of residents' concerns within set timeframes and monitors corrective plans and completion dates.
• Notifies residents of owners’ corrective plans within specified timeframes.
• Documents all actions and meets deadlines in the database.
• Develops and maintains knowledge of Core tasks under the PBCA contract; familiar with HUD Handbooks 4350.3, 4350.1, 4381.5.

Skills

Effective communication

Confidentiality maintenance

Multitasking

Time management

Professional written communication

Attention to detail

Knowledge of English composition

English composition

Education

High School Diploma/GED

Associate’s Degree preferred

COS certification or equivalent

Two years customer service/office experience

Job description

Overview

• Receives and responds to inquiries from Section 8 residents, Federal/State agencies or Congressional staff. Responsible for notifying owners/agents of all resident health, safety, maintenance and other general program-related concerns resulting from resident calls, letters, emails, etc.
• Resident Coordinators are responsible for drafting letters to residents, owners, and HUD, writing emails, and making entries into the in-house program management and applications database. Correspondence is subject to supervisor oversight for grammatical and technical accuracy.
• In addition, a Resident Coordinator will conduct tenant file audits to verify compliance with Federal and State requirements.
• Provide in-house support to the Manager of Resident Inquiries and assist in establishing positive relations and communications with residents and the community.
• Respond to communications received from residents via the call center telephone line and from letters, emails, and through HUD/State agencies or Congressional staff.
• Assist residents by providing information and responding to questions.
• Notify property owners of resident’s concerns within a specified timeframe and monitor the owner’s corrective plans of actions and scheduled completion dates.
• Notify residents of owner’s corrective plans of actions and scheduled completion dates within a specified timeframe.
• Document all actions and meet deadlines in the in-house program management and applications database.
• Develop and maintain working knowledge of all Core tasks performed under the PBCA contract. Become familiar with HUD Handbooks, specifically 4350.3, 4350.1, and 4381.5

Required Skills:

• Ability to communicate effectively with agency staff, clients, employees, and the general public in a courteous, compassionate, and tactful manner.
• Ability to maintain confidentiality of resident profiles, history, and/or personal information, as well as company proprietary information.
• Ability to meet multiple daily, weekly, and monthly deadlines. Successful at multitasking and time management.
• Ability to work effectively when faced with frequent interruptions.
• Ability to create professional, written communication and business documents.
• Ability to complete work professionally, with attention to accuracy, thoroughness, technical knowledge, on time and with the skills necessary to efficiently and effectively complete assigned tasks.
• Prioritize and plan work activities, use time efficiently and develop and communicate realistic action plans.
• Knowledge of English composition, spelling, punctuation, and mathematics.

Education or Professional Experience Qualifications:

• High School Diploma/GED required. Associate’s Degree in business, liberal arts, or other related subjects preferred.
• Two years customer service and two years office experience.
• Experience in affordable housing or property management.
• Occupancy Specialist certification (COS, AMH or equivalent), strongly preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear and will spend significant time on the telephone. The employee is frequently required to stand, walk, sit, use hands to finger, handle or feel, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Travel:

Travel is very minimal and primarily would be local during the business day.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing for activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.