Resident Coordinator

RFCUNY Research Foundation of the City University of New York; New York (NY); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Housing within the residence hall

RFCUNY employee benefits

Job summary

The Research Foundation of The City University of New York (RFCUNY) invites applications for a live‑in Resident Coordinator at Lehman College in the Bronx. The role supports daily residence hall operations, supervises student staff, and ensures a safe, inclusive community for residents.

Responsibilities include training RA staff, managing room changes, coordinating opening/closing, and responding to emergencies.

Qualifications

• Bachelor’s degree from an accredited institution.
• Four (4) years of related professional experience in higher education, student affairs, residence life, housing, or a related field.
• Master’s degree preferred in Higher Education, Student Affairs, Counseling, Social Work, College Student Personnel, or a related field.
• Demonstrated knowledge of student personnel administration, residential program management, student development, group and organizational dynamics, and crisis response.
• Strong interpersonal, organizational, communication, conflict-resolution, and problem-solving skills.

Responsibilities

• Train, supervise, and evaluate Resident Assistant (RA) staff, including monitoring duty schedules, approving required training and professional development, and providing ongoing supervision and support.
• Maintain regular office hours and ensure consistent accessibility to residents, families, student staff, and professional colleagues.
• Oversee residence hall operations, including room assignments and changes, Room Condition Reports (RCRs), health and safety inspections, fire drills, damage assessment, and billing processes.
• Coordinate residence hall opening and closing procedures at the beginning and end of each semester and during scheduled vacation periods.
• Participate in the professional staff on-call rotation, including evenings, weekends, and holidays, and respond to emergencies, wellness checks, lockouts, housekeeping concerns, facilities issues, and other residential needs.
• Provide crisis intervention and emergency response support for physical and mental health concerns, behavioral incidents, and other emergencies in accordance with established protocols.
• Coordinate with Public Safety, Counseling Services, Health Services, facilities staff, emergency responders, and other campus partners as appropriate.
• Support students experiencing interpersonal conflicts, emotional distress, behavioral concerns, or other challenges through appropriate guidance, referrals, conflict resolution, and mediation.
• Investigate alleged violations of the Student Code of Conduct and Residence Hall Handbook and, when authorized, adjudicate lower-level conduct matters and assign appropriate educational or disciplinary sanctions.
• Collaborate with Public Safety and other campus partners to promote a safe, secure, welcoming, and inclusive residential environment.
• Develop and implement programs and initiatives that promote student engagement, well-being, leadership, community building, and a strong sense of belonging.
• Maintain accurate records and documentation related to student concerns, incidents, conduct matters, facilities issues, and residence hall operations.
• Participate in departmental meetings, training, assessment, emergency preparedness, and other initiatives of the Office of Residence Life.
• Perform other duties as assigned.

Skills

Interpersonal skills

Crisis response

Conflict resolution

Supervising student staff

Education

Bachelor’s degree

Master’s degree (preferred)

Job description

Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY). The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries. We are pleased that you are interested in exploring opportunities to join RFCUNY. Primary Location: LEHMAN COLLEGE Bargaining Unit: No Resident Coordinator (Office of Residence Life) Lehman College is a senior college of The City University of New York (CUNY) and is nationally recognized as a leader in fostering social mobility. Located in the Bronx, Lehman is a four-year Hispanic-Serving Institution offering bachelor’s, master’s, and advanced degrees, as well as certificate programs across the liberal arts, sciences, and professions. Lehman enrolls more than 14,000 students in a vibrant international community with a strong tradition of academic excellence and public service. The College’s 37-acre, tree-lined campus and growing portfolio of online programs serve as a hub for learning, innovation, and opportunity. Each year, thousands of community members also engage with Lehman through cultural, educational, health, and economic outreach programs. The Division of Student Affairs supports students’ social, personal, and emotional development and promotes intellectual and ethical growth through programs, initiatives, clubs, leadership opportunities, and community engagement. The Division comprises six subgroups: (1) Transition and Retention; (2) Student Health, Wellness, and Inclusion; (3) Leadership and Engagement; (4) Career Exploration and Professional Development; (5) Varsity Athletics, Intramurals, and the APEX; and (6) Housing and Residence Life. The Division reports to the President.

Resident Coordinator Overview

The Resident Coordinator is a live-in professional staff position within the Office of Residence Life and reports directly to the Director of Residence Life. The Resident Coordinator is responsible for supporting the daily operation of the residence hall, supervising student staff, fostering a safe and inclusive residential community, and responding to student needs and emergencies.

Primary Responsibilities

• Train, supervise, and evaluate Resident Assistant (RA) staff, including monitoring duty schedules, approving required training and professional development, and providing ongoing supervision and support.
• Maintain regular office hours and ensure consistent accessibility to residents, families, student staff, and professional colleagues.
• Oversee residence hall operations, including room assignments and changes, Room Condition Reports (RCRs), health and safety inspections, fire drills, damage assessment, and billing processes.
• Coordinate residence hall opening and closing procedures at the beginning and end of each semester and during scheduled vacation periods.
• Participate in the professional staff on-call rotation, including evenings, weekends, and holidays, and respond to emergencies, wellness checks, lockouts, housekeeping concerns, facilities issues, and other residential needs.
• Provide crisis intervention and emergency response support for physical and mental health concerns, behavioral incidents, and other emergencies in accordance with established protocols.
• Coordinate with Public Safety, Counseling Services, Health Services, facilities staff, emergency responders, and other campus partners as appropriate.
• Support students experiencing interpersonal conflicts, emotional distress, behavioral concerns, or other challenges through appropriate guidance, referrals, conflict resolution, and mediation.
• Investigate alleged violations of the Student Code of Conduct and Residence Hall Handbook and, when authorized, adjudicate lower-level conduct matters and assign appropriate educational or disciplinary sanctions.
• Collaborate with Public Safety and other campus partners to promote a safe, secure, welcoming, and inclusive residential environment.
• Develop and implement programs and initiatives that promote student engagement, well-being, leadership, community building, and a strong sense of belonging.
• Maintain accurate records and documentation related to student concerns, incidents, conduct matters, facilities issues, and residence hall operations.
• Participate in departmental meetings, training, assessment, emergency preparedness, and other initiatives of the Office of Residence Life.
• Perform other duties as assigned.

Due to the nature of the position and the need for professional staff presence and accessibility within the residence hall, the Resident Coordinator must maintain a flexible schedule that includes evening, weekend, and holiday hours. Residence within the residence hall is required and will be provided by the Office of Residence Life. Travel may occasionally be required.

Qualifications

• Minimum Qualifications: Bachelor’s degree from an accredited institution. Four (4) years of related professional experience in higher education, student affairs, residence life, housing, or a related field.
• Preferred Qualifications: Master’s degree in Higher Education, Student Affairs, Counseling, Social Work, College Student Personnel, or a related field. Two to four years of progressively responsible professional experience in residence life, housing, student affairs, or a related area. Demonstrated knowledge of student personnel administration, residential program management, student development, group and organizational dynamics, and crisis response. Experience supervising student staff and managing residential community operations. Strong interpersonal, organizational, communication, conflict-resolution, and problem-solving skills. Demonstrated ability to work effectively with students from diverse backgrounds and foster an inclusive residential community.

Benefit

• Housing within the residence hall building
• Pay Range: Minimum - Maximum: $50,000–$60,000

RFCUNY Benefits

RFCUNY Employee Benefits and Accruals

Equal Employment Opportunity Statement The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub‑awards and assisting PIs in monitoring the work of the recipients of sub‑awards; supporting project directors with hiring and managing research project and sponsored program staff; and supporting the purchasing and paying for goods and services with grant and program funds; ...