Resident Concierge

Park Properties Management Company; Blacksburg (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Health Insurance

401(K) Plan

Paid Time Off

Learning and Development Opportunities

Job summary

A property management company in Blacksburg, VA is seeking a Resident Concierge to enhance residents' living experience. Responsibilities include greeting residents, managing deliveries, and offering concierge services. Ideal candidates will have strong customer service skills, the ability to multitask, and a commitment to providing exceptional service. A High School diploma or GED is required. This role is crucial for creating a welcoming atmosphere in the community, with weekend hours required on a rotating basis.

Qualifications

• Ability to interact professionally with residents, guests, and staff.
• Familiarity with surrounding area including dining and attractions.
• Proficiency with computers and typing abilities.

Responsibilities

• Greet and assist residents and guests at the entrance.
• Receive, sort, and deliver packages to residents.
• Provide local recommendations and coordinate services.

Skills

Customer service skills

Communication skills

Time management

Problem-solving ability

Education

High School diploma or GED

Job description

Park Property Management Company

Park Property Management Company is a dynamic and growing leader in residential and commercial property management, with a mission to build careers worth having, neighborhoods worth coming home to, experiences worth giving, and legacies worth leaving. With properties throughout Virginia and West Virginia, we are committed to making a positive impact on our residents, employees, and communities.

Why Join Park Properties?

• Competitive Pay & Comprehensive Benefits:
  • ZayZoon - Instant access to your wages. No need to wait until payday!
  • 100% Employer Paid Insurance for Employees (Medical, Dental, Vision, Long Term Disability, Basic Life & AD&D)
  • 401(K) Retirement Plan with company matching up to 4%
  • Generous Paid Time Off: Personal Days, Birthday, Sick, Holidays, Volunteer Time Off, Bereavement
  • Supplemental Insurance: Short Term Disability, Voluntary Life, Accident, Cancer
  • Paid Medical Leave
  • Employee Assistance Program
  • Wellness Programs
  • 529 College Savings Plan
  • Recognition and Reward Programs
  • Learning and Development Opportunities
• Culture of Excellence: We are professional, customer-centric, and driven to deliver high-quality service every day. Every team member is vital to our success and is recognized for their contributions.

About the Role

As the Resident Concierge at The Highlands at Huckleberry Ridge in Blacksburg, VA, you will be a front-of-house staff member in an apartment building or luxury community who greets residents and guests, manages deliveries, handles basic building operations, provides local information, assists with service requests, and generally aims to fulfill residents' needs with personalized service, creating a positive living experience within the property. These employees are responsible for responding to a wide variety of resident needs to ensure a smooth and pleasant experience. Excellent communication and customer service skills are necessary to succeed in this role.

Key Responsibilities

• Greeting and assisting residents and guests: Welcoming people at the entrance, providing directions, managing visitor access, and answering inquiries.
• Receiving, sorting, and delivering packages to residents.
• Concierge services: Providing local recommendations, arranging general business services for residents, developing a network of contacts and service providers, and maintaining a community board for services (pet sitting, house cleaning, dry cleaning, etc.).
• Park Advantage Program: Ensuring the program is active and relevant to community needs.
• Building operations support: Coordinating maintenance requests, managing building amenities, and communicating with building staff regarding repairs.
• Security monitoring: Maintaining building security by monitoring access points, reporting suspicious activity, and ensuring visitor registration.
• Sales / Marketing / Leasing / Renewal: Actively participating in all marketing, sales, leasing and renewal duties.
• Customer service: Addressing residents' concerns, resolving issues promptly, and maintaining a positive and helpful attitude.

What We're Looking For

• Ability to interact professionally with residents, guests, and staff, both verbally and in writing.
• Commitment to providing exceptional service and exceeding resident expectations.
• Familiarity with surrounding area, including restaurants, shops, attractions, and transportation options.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Capability to quickly identify and resolve resident issues.
• High School diploma or GED.
• Proficiency with computers and typing 30 wpm.
• Strong customer service and communication skills and working knowledge of the locality.
• Ability to perform functions of sales, marketing and leasing.
• Must have a valid driver’s license and reliable transportation to attend offsite meetings or run errands for the community.
• Ability to complete forms, read and review reports, and handle a wide variety of correspondence and screens.
• Ability to apply logical thinking to define problems, collect data, establish facts, and initiate action.
• Effective communication of ideas to diverse personalities.
• Weekend hours required on a rotating basis.

Please Note: Employment is contingent upon the successful completion of a background check and drug screening.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Equal Opportunity Employer

A proud Virginia Values Veterans (V3) certified company

Ready to build your career and make a difference? Apply today and join a company where your work truly matters!

Watch the below video to hear directly from our employees about what makes Park Properties Management Company a great place to work!