Resident & Community Support Specialist

YWCA Seattle King Snohomish; Seattle (WA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Generous vacation

Holiday leave

Sick leave

Retirement plan

Job summary

YWCA Seattle King Snohomish is seeking a Resident, Guest, and Client Support Specialist to provide high-quality, culturally responsive in-person and by-phone service to residents, clients, guests, staff, volunteers, donors, and community members in a busy environment.

The role includes handling initial referrals to YWCA programs and community resources, acting as a first responder to onsite emergencies, and ensuring a secure lobby with strong communication and safety awareness.

Qualifications

• Minimum 1 year of experience in a social service setting preferred.
• Experience working in housing/apartment/residential buildings in a major city is preferred.
• Experience working as a security guard is desired.
• 3 years in a customer service facing role.
• Demonstrated reliability with attendance and punctuality.
• Demonstrated experience with event logs and/or case notes.
• Written communication (paper, email, online) that is organized and legible.
• Knowledge of social services & resources in Seattle & King County area.
• Completed De-Escalation Training annually.
• Valid CPR and First Aid Certification obtained within 6 months.

Responsibilities

• Greets residents, guests and clients with a positive, professional attitude.
• Answer questions about YWCA programs and provide referrals.
• Answer incoming calls and route to appropriate departments; take messages.
• Maintain confidentiality and professional boundaries with clients/staff.
• Maintain a secure, welcoming lobby and monitor for safety.
• De-escalate conflicts or crises and direct to staff for next steps.
• Assist with emergency communications and procedures.
• Document interactions in logbooks and communicate with case managers.

Skills

Customer service

Crisis management

Interpersonal skills

Professional demeanor

Tools

Outlook

Microsoft Word

SharePoint

Job description

YWCA Seattle King Snohomish is seeking a Resident, Guest, and Client Support Specialist to provide high-quality, culturally responsive in-person and by-phone service to residents, clients, guests, staff, volunteers, donors, and community members in a busy environment.

The role includes handling initial referrals to YWCA programs and community resources, acting as a first responder to onsite emergencies, and ensuring a secure lobby with strong communication and safety awareness.