Resident Communications Specialist

Lutheran Manor of the Lehigh Valley; Bethlehem (Northampton County); On-site; USD 23,419 - 33,062; Part time

Benefits offered by this job

Cell phone allowance provided

Job summary

Lutheran Manor of the Lehigh Valley in Bethlehem seeks a part-time Resident Communications Specialist to support resident engagement, communications, and select administrative tasks. You will design clear, engaging newsletters, manage resident platforms, and assist with programs and events to enhance resident life.

The ideal candidate is creative, highly organized, detail-oriented, and able to work independently in a regulated affordable housing setting, with strong written and verbal

Qualifications

• Strong written and verbal communication skills.

Responsibilities

• Develop and design the monthly resident newsletter with a high level of accuracy and clarity.
• Manage and update resident communication platforms (e.g., digital message boards).
• Create flyers, announcements, and promotional materials for resident programs and services.
• Support clear communication practices recognizing the needs of a senior population.
• Assist with planning, organizing, and promoting resident activities and events.
• Coordinate logistics for internal programs, including scheduling, materials, and communication.
• Provide occasional on-site support during events, if needed.
• Coordinating housekeeping services for residents, including scheduling and communication.
• Support general administrative functions as assigned by leadership.
• Assist with special projects that support operational efficiency and resident satisfaction.
• Utilize software programs such as Canva, Microsoft Office Suite, and communication platforms.
• Learn and adapt to new systems, including property management or communication software as needed.

Skills

Written and verbal communication

Attention to detail

Independent work / multitasking

Microsoft Word

Microsoft Outlook

Microsoft Excel

Canva

Organization / time management

Senior housing environment

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Canva

Job description

Position Summary

A senior apartment high-rise is seeking a part‑time Resident Communications Specialist. This position supports resident engagement, communication, and select administrative functions. The role is responsible for developing and designing clear, accurate, and engaging communication materials, assisting with coordination of resident services and activities, and supporting day‑to‑day operational tasks that enhance quality of life for residents. The ideal candidate is creative, detail‑oriented, highly organized, and able to work independently while maintaining a high level of accountability in a regulated affordable housing environment.

Key Responsibilities

Resident Communications & Engagement

• Develop and design the monthly resident newsletter with a high level of accuracy and clarity
• Manage and update resident communication platforms (e.g., digital message boards)
• Create flyers, announcements, and promotional materials for resident programs and services
• Support clear communication practices recognizing the needs of a senior population

Program & Event Coordination

• Assist with planning, organizing, and promoting resident activities and events, if needed
• Coordinate logistics for internal programs, including scheduling, materials, and communication
• Provide occasional on‑site support during events, if needed

Administrative & Operational Support

• Coordinating housekeeping services for residents, including scheduling and communication
• Support general administrative functions as assigned by leadership
• Assist with special projects that support operational efficiency and resident satisfaction

Technology & Systems Management

• Utilize software programs such as Canva, Microsoft Office Suite, and communication platforms
• Leverage AI tools and other technologies to improve efficiency and quality of work
• Learn and adapt to new systems, including property management or communication software as needed

Qualifications

Required

• Strong written and verbal communication skills
• High attention to detail with a focus on accuracy
• Ability to work independently and manage multiple priorities
• Proficiency in Microsoft Office (Word, Outlook, Excel)
• Experience with design tools such as Canva or similar platforms
• Strong organizational and time management skills
• Comfort working in a senior housing or service‑oriented environment

Preferred

• Experience with senior services and community‑based programs
• Familiarity with HUD or regulated housing environments
• Experience with digital communication platforms or content management systems
• Experience using AI tools to support workflow and productivity

Schedule & Compensation

• Part‑Time Position (20 hours per week; flexible scheduling based on operational needs)
• Hourly rate
• Cell phone allowance provided

Working Conditions

• On‑site in a senior residential community
• Combination of administrative work and resident interaction
• Occasional evening or event‑related hours may be required