Resident Care & Services Manager

Christian Living Communities; Denver, Northern (CO, KY); Hybrid; USD 73,000 - 87,000; Full time

Benefits offered by this job

Retirement match

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Job summary

Christian Living Communities (CLC) along with Cappella Living Solutions (CLS) is seeking a Resident Service Manager to oversee resident care experiences, coordinate services, and liaise with families and healthcare professionals. The role emphasizes timely, compassionate service in a senior living setting.

The position requires an active LPN license and strong crisis-management and customer service skills, with prior senior care experience preferred.

Qualifications

• LPN license in good standing in state of residency.
• Minimum 2 years working with senior adults, preferably in a senior care living community.
• Ability to respond effectively in crisis situations.
• Excellent customer service skills.
• Ability to read, write, and speak English.

Responsibilities

• Promotes healthy lifestyle by coordinating care across Medical Clinic, therapies, and interdisciplinary team.
• Develops partnerships with service providers for resident referrals.
• Educates residents on available services and monitoring provisions of services.
• Fosters a continuum of care and serves as liaison between families, residents, and healthcare professionals.
• Maintains resident files and documents pertinent information.
• Responds to resident emergency requests as part of the response team.

Skills

Customer service

Crisis management

English proficiency

Education

Licensed Practical Nurse (LPN) license

Job description

LPN Resident Service Manager | Senior Living Community

• Full-time
• Compensation: USD 72,800 - USD 86,600 - yearly

Christian Living Communities (CLC) | Cappella Living Solutions (CLS) are dedicated to and known for shattering the stereotypes of aging services. Our team is revolutionizing senior living communities by breaking down barriers and embracing the wisdom, experience and vitality of our elders! In other words, we are working to create citizenship for all those who work and live in our Communities.

We welcome people of all beliefs, or non-beliefs, and we welcome and encourage people from all faiths and backgrounds to apply to our positions. At CLC - Cappella, we believe that a diverse workforce with a wealth of experiences and talents helps our entire organization through fresh ideas and perspectives, opportunities for innovation, and better practices.We believe that by honoring and celebrating our diversity, we create unity.

In some cases, the information in a job description may have skills that you are not sure are in line with your previous experience.If your experience is close to what you see listed here, and if you have valid licensure/certification (if required), please still consider applying with us.We have found that diversity of experience and skills, combined with a passion for working with older adults makes for an excellent team member. We are serious about providing equal pay for equal work, and post and hire within defined hiring salary ranges so you know what to expect!

We are also excited to have received the “Worlds Best Workplace” designation for 2024 – 2025 which came through our own Employee’s positive feedback about our workplace!

Compensation: $72,800 – $86,600 Annually

About This Role

This role supports residents living independently who need some additional coordination of care and services. It's more of an administrative nursing position, but one built on frequent resident contact — giving you the opportunity to develop strong, long-term relationships with the people you serve.

Position Summary

The Resident Services Coordinator promotes a healthy lifestyle and manages the resident care experience through clear communication between the community's on-site Medical Clinic, therapies, ancillary services, and the interdisciplinary team. This role develops partnerships with outside service providers and agencies for resident referrals, educates residents on available services, and monitors the provision of those services. The Coordinator fosters a continuum of care for residents and serves as a liaison between families, residents, and healthcare professionals as needed.

• Conducts initial and periodic resident reviews to assess admittance eligibility, feasibility of continued residence, and health care/health promotion needs
• Monitors service delivery to ensure it is appropriate, timely, and satisfactory
• Provides limited case management when general community services don't cover a resident's needs
• Educates residents individually and in groups on service availability, application procedures, and resident rights
• Refers residents to volunteer support groups and community service organizations
• Assists management in identifying residents who need assistance and helps coordinate that support
• Maintains individual resident files and documents all pertinent information
• Responds to resident emergency requests for assistance as part of the response team
• Other duties as assigned

Qualifications

• Strong communication and relationship-building skills
• Comfortable working across clinical and administrative functions
• Ability to build trust and rapport with residents and families over time
• Organized, detail-oriented, and able to manage documentation and resident files accurately

Why Join Us

At Clermont Park, this role is a chance to build meaningful, lasting relationships with residents while helping them navigate their care with confidence and dignity.

Basic Qualifications & Experience

• Licensed Practical Nurse license, in good standing in state of residency.
• Minimum 2 years working with senior adults, preferably in a Senior Care living community.
• Able to effectively respond in crisis situations.
• Must possess excellent customer service skills.
• Able to read, write, and speak with English language

Working Conditions / Physical Requirements

• Moderate physical activity required by handling objects up to 50 pounds occasionally and/or 20 pounds frequently.
• Possible exposure to chemicals, blood borne pathogens and other infectious diseases.
• Sits, stands, bends and moves frequently during working hours.
• Is subject to frequent interruptions.
• Interacts with residents, family members, visitors frequently
• Frequently interacts with relevant stakeholders including team members, developers, consultants, brokers.

If you are considering a position at Christian Living Communities | Cappella Living Solutions, we have a wide range of benefits to consider! These may vary based on the status of the role (PT, FT, or PRN).

• Retirement (with match)

• Dental, Vision, Disability & Life Insurance

We envision a warm and welcoming environment for all residents, team members, family members, and members of our communities – a place of belonging. Please let us know if you require accommodation during the interview process.

We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range. This position will be accepting applications on an ongoing basis.

Job posting may close early due to the volume of applicants.

All your information will be kept confidential according to EEO guidelines.

#HI

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