Resident Care Front Desk Specialist

Hillcrest Healthcare; Knoxville (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Hillcrest Healthcare is seeking an on-site receptionist to operate the switchboard and paging system, greet visitors, and support clinical activities in a long-term care setting.

The role emphasizes teamwork, hospitality, and comfort for residents, while maintaining confidentiality and adherence to facility policies. Candidates should be organized, patient, and genuinely caring for elderly and disabled residents.

Qualifications

• Organized and detailed in work performance.
• Good communication skills with excellent self-discipline and patience.
• Genuine caring for and interest in elderly and disabled people in a nursing facility.

Responsibilities

• Operate paging/telephone system as required
• Answer telephone; determine nature of call and direct caller to appropriate individual or department.
• Receive inquiries and release information in accordance with established policies and procedures.
• Deal with Patient Trust Fund, as directed by Business Office Manager.
• Greet visitors. Direct to appropriate office and/or resident room.
• Give directions/information to visitors, guests, residents, sales representatives, etc.
• Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.)
• Receive, sort, and distribute mail as directed.
• Operate copier, office machines, etc., as directed.
• Operate computer as directed.
• Order supplies, as directed.
• Assist department directors in administrative matters. (i.e. typing reports, correspondence, etc.)
• Attend in-service education programs in order to meet facility educational requirements.
• Be familiar with Standard Precautions, Exposure Control Plan, Fire Drill and Evacuation Procedures and know how to use the information.
• Maintain confidentiality of resident and facility records/information.
• Protect residents from neglect, mistreatment, and abuse.
• Protect the personal property of the residents of the facility.
• Others as directed by the supervisor or administrator.

Skills

Organized work style

Good communication

Caring for elderly

Job description

Hillcrest Healthcare is seeking an on-site receptionist to operate the switchboard and paging system, greet visitors, and support clinical activities in a long-term care setting.

The role emphasizes teamwork, hospitality, and comfort for residents, while maintaining confidentiality and adherence to facility policies. Candidates should be organized, patient, and genuinely caring for elderly and disabled residents.