Resident Care Coordinator

ALG Senior; Sylva (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Professional development

Life insurance

Employee Assistance Program

Job summary

The Hermitage in Sylva, NC seeks a Resident Care Coordinator to support residents' health and well-being by coordinating care services, developing and adjusting care plans, and ensuring regulatory compliance. You will collaborate with the Executive Director, nursing team, and care staff to deliver person-centered care in a safe, nurturing environment.

Ideal candidates hold an Associate's or Bachelor's degree in Nursing or Healthcare Administration, with an active LPN/RN license preferred, and at

Qualifications

• Degree in Nursing, Healthcare Administration or related field preferred.
• Active LPN or RN license preferred (state dependent).
• Minimum 2 years in senior living or healthcare setting.
• Experience supervising staff is highly desirable.
• Strong leadership and communication skills.

Responsibilities

• Develop and manage individualized service plans with clinical staff and families.
• Supervise caregiving staff and support scheduling for quality care.
• Engage residents and families; coordinate care conferences.
• Ensure regulatory compliance and participate in quality assurance.
• Collaborate with nursing, physicians, and therapists to coordinate care.

Skills

Leadership

Communication

Interpersonal skills

Regulatory compliance

Staff supervision

EHR proficiency

Attention to detail

Education

Nursing / Healthcare Admin degree

Tools

EHR systems

Job description

About The Hermitage:

At The Hermitage, we are committed to enhancing the lives of seniors through compassionate care, strong leadership, and dedication to excellence. We create vibrant communities where residents feel safe, supported, and engaged.

Why Join The Hermitage?

At The Hermitage, we foster a culture of compassion, leadership, and growth—for our residents and our team. We offer:

• Competitive salary
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Ongoing professional development opportunities
• Company-paid life insurance
• Company-paid Employee Assistance Program

Position Summary:

The Resident Care Coordinator plays a key role in supporting the health and well-being of residents by coordinating care services, managing care plans, and ensuring compliance with regulatory standards. This role works closely with the Executive Director, healthcare providers, and care staff to promote a safe, nurturing, and person-centered environment.

Essential Duties and Responsibilities:

• Care Plan Development & Management:
  • Assess residents’ needs and develop individualized service plans (ISPs) in collaboration with clinical staff, residents, and families.
  • Monitor and adjust care plans as residents’ needs change, ensuring accuracy and compliance with regulatory guidelines.
• Staff Supervision & Training:
  • Provide leadership, training, and guidance to caregiving staff, ensuring adherence to care protocols and best practices.
  • Support staff scheduling to maintain proper staffing levels for quality care delivery.
• Resident & Family Engagement:
  • Serve as the primary point of contact for residents and families regarding care-related concerns.
  • Facilitate family meetings, care conferences, and communicate updates effectively and compassionately.
• Regulatory Compliance & Quality Assurance:
  • Ensure community compliance with state regulations, company policies, and industry best practices.
  • Conduct regular audits and participate in quality assurance initiatives to maintain high care standards.
• Collaboration:
  • Work closely with the nursing team, physicians, therapists, and other healthcare providers to coordinate care services.
  • Partner with the Executive Director and leadership team to support community operations and resident satisfaction.

Qualifications

• Associate’s or Bachelor’s degree in Nursing, Healthcare Administration, or related field preferred.
• Active LPN or RN license preferred (depending on state requirements).
• Minimum of 2 years of experience in a senior living, assisted living, memory care, or healthcare setting.
• Previous supervisory or leadership experience in a healthcare environment is highly desirable.
• Strong leadership, communication, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of state regulations and compliance standards for assisted living and memory care.
• Proficiency in electronic health records (EHR) systems and basic computer skills.

If you’re a results-driven leader with a passion for senior care, to make a difference with The Hermitage!