Resident Care Coordinator

Eden Senior Care, LLC; Oshkosh (WI); On-site; USD 42,000 - 63,000; Full time

Job summary

Vista Senior Living Management seeks a Resident Care Coordinator for Lakeshore Manor, an Eden Senior Care Network facility. The role emphasizes maintaining resident records, coordinating care with nursing staff and families, and ensuring smooth unit operations.

Responsibilities include ISP development, chart upkeep, medication MAR/PCC entries, and coordinating transport and appointments. On-call support may be required to maintain high-quality resident care.

Qualifications

• Maintains resident charts and ensures records are up to date.
• Coordinates with nursing staff, physicians and families for resident care.
• Performs assessments, ISP development and care plan reviews.

Responsibilities

• Maintain positive, professional demeanor toward residents and families.
• Audit charts, manage medication administration records, and coordinate orders.
• Coordinate appointments, transportation, and testing as needed.
• Supervise caregivers and support training and coaching as required.

Skills

Communication

Documentation

Interpersonal skills

Team collaboration

Job description

Vista Senior Living Management is the dedicated senior living division of our organization, focused exclusively on the operation and growth of senior living communities. With more than 30 communities across multiple states, we specialize in Assisted Living, Memory Care, and Independent Living. Our mission is to provide outstanding care rooted in compassion, humility, accountability, and a genuine commitment to the well-being of our residents. We strive to create communities where residents receive personalized support, families have confidence in their care, and team members are empowered to succeed.

Position: Resident Care Coordinator

Shift Schedule: Monday through Friday, with on-call responsibilities as needed to support resident care and operational needs outside of regular business hours

Lakeshore Manor an Assisted Living Facility in the Eden Senior Care Network is looking for a Resident Care Coordinator. The resident care coordinator is responsible for maintaining the resident's medical records and assuring the smooth functioning of the unit. The Resident Care Coordinator is also responsible for providing and tracking supplies to the unit.

Essential Functions

• Maintains a positive and professional demeanor toward residents, visitors, families and co-workers.
• Works closely with nursing staff, physicians and residents families in order to provide the best care for the resident. This includes, but is not limited to, reporting resident concerns to the MD/family/care manager, reporting incidents to applicable parties, documenting on incidents/changes of condition, requesting orders.
• Assist with assessments and development of ISPs for residents in coordination with the DOW. Monitor assessment schedules within PCC to ensure they are up to date. Assist with updating ISPs for residents as needed d/t changes in condition or increased needs. Assist with reviewing care plans with residents, families, and care managers.
• Maintains all residents' charts and ensures they are complete and up to date. Assist DOW with developing chart for resident within point click care.
• Maintains all medical records according to state regulations as directed by the Director of Wellness. Completes incident reports as needed.
• Checks Medication Administration Record and makes out requisitions from the lab book daily. Enters orders into MAR/PCC as needed. Follows up on medications not in facility to ensure they are ordered. (includes diabetic supplies)
• Assist with testing of residents/employees as needed, such as COVID testing.
• Audits charts regularly noting deficiencies and/or discrepancies.
• Provides supervision to caregivers. Works with DOW to provide training and corrective counseling as needed.
• Maintains confidentiality of resident information.
• Ensure staff have access to resident records including ISPs, face sheets, ER packets, folders for appointments.
• Monitor call light system for extended call lights times and notify DOW of concerns to follow up on.
• Coordinate appointments and transportation for residents.
• Send Physician orders to Physician for review monthly.
• Performs medication cart audits, at a minimum, of monthly.
• Attends all required training, in-service and staff meetings.
• Follows company uniform and grooming standards.
• Maintains a safe working environment.
• Adheres to all policies and procedures of Eden Senior Care.
• Other duties, as assigned