Resident Care Associate

Viva Senior Living; Village of Liverpool (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Viva Senior Living in New York is seeking a Resident Care Associate to provide compassionate, person-centered support to our residents and help maintain a safe, welcoming home. You will get to know each resident’s personality, routines, preferences, and stories, contributing to daily life with dignity, independence, comfort, and purpose.

You will learn our routines, engage with residents daily, follow individualized care plans, and collaborate with nurses and the care team.

Qualifications

• High school diploma or GED is required.
• Must be able to read, write, speak, and understand English.
• Previous caregiving, healthcare, senior living, home care, hospitality, or customer service experience is a plus.
• Must be willing to complete required training and competency programs.
• Must meet applicable health and employment requirements.
• Must be able to work assigned shifts and maintain reliable attendance.

Responsibilities

• Provide compassionate, person-centered support to residents while helping maintain a safe and engaging community.
• Provide assistance with activities of daily living based on individualized care plans.
• Assist residents with transfers, repositioning, and mobility using proper techniques and equipment.
• Help residents with mobility and maintain a safe environment.
• Provide assistance with incontinence care, bathing, dressing, grooming, and other personal care needs.
• Help protect residents’ skin integrity through proper repositioning and observation.
• Observe residents and promptly report changes in condition to the supervisor.
• Communicate effectively with nurses, care team members, residents, families, and other departments.
• Follow infection prevention, safety, and hygiene procedures.
• Maintain resident privacy and confidentiality and uphold residents’ rights.

Skills

Compassionate

Patient

Dependable

Observant

Team-Oriented

Respectful

Positive

Education

High school diploma or GED

Job description

Make a Difference Every Day. Build Relationships That Matter.

Do you have a caring heart and enjoy helping others? Are you looking for a career where the work you do has a meaningful impact on someone’s life?

Join our team as a Resident Care Associate and become an important part of creating a safe, welcoming, and supportive home for our residents.

As a Resident Care Associate, you’ll do more than provide care. You’ll get to know our residents—their personalities, routines, preferences, and stories—and help them live each day with dignity, independence, comfort, and purpose.

Why You'll Love Working With Us

• Make a meaningful difference in the lives of older adults every day
• Build genuine relationships with residents and their families
• Be part of a supportive, compassionate team
• Receive training and ongoing support to help you succeed
• Develop valuable skills in senior living and memory care
• Opportunities for career growth and advancement
• Work in a community where residents are treated like family
• Be part of a team that values compassion, dignity, and respect

What You'll Do

As a Resident Care Associate, you will provide compassionate, person-centered support to residents while helping maintain a safe and engaging community.

Your responsibilities may include:

• Provide assistance with activities of daily living based on each resident’s individualized care plan
• Assist residents with personal care and daily routines while promoting independence and dignity
• Assist residents with transfers, lifts, repositioning, and transportation using appropriate techniques and equipment
• Help residents with mobility and maintain a safe environment
• Provide assistance with incontinence care, bathing, dressing, grooming, and other personal care needs as assigned
• Help protect residents’ skin integrity through proper repositioning, personal care, and observation
• Get to know residents’ individual needs, preferences, routines, and abilities
• Observe residents and promptly report changes in condition, behavior, or needs to the appropriate supervisor
• Communicate effectively with nurses, care team members, residents, families, and other departments
• Respond promptly and courteously to resident and family requests
• Create a warm, respectful, and welcoming environment for residents
• Follow individualized care plans and contribute observations that help the care team provide excellent care
• Follow infection prevention, safety, and proper hand hygiene procedures
• Maintain resident privacy and confidentiality
• Recognize and report suspected abuse, neglect, exploitation, mistreatment, or violations of residents’ rights
• Participate in required training, competency programs, emergency drills, and safety activities
• Assist with resident evacuation and emergency procedures when necessary
• Maintain a clean and safe environment for residents and team members
• Follow all company, community, health, safety, and regulatory requirements
• Maintain reliable attendance and arrive ready to work as scheduled

The Person We're Looking For

We’re looking for someone who is:

• Compassionate – You genuinely care about helping others and treating every resident with kindness and respect.
• Patient – You understand that every resident is different and may need additional time, encouragement, or support.
• Dependable – Your team and our residents count on you to be there when you’re scheduled.
• Observant – You notice changes in residents and understand the importance of communicating concerns to the care team.
• Team-Oriented – You’re willing to work together and support your coworkers to provide the best possible resident experience.
• Respectful – You believe every resident deserves dignity, privacy, choice, and the highest quality of care.
• Positive – You bring a caring attitude and help create a home-like environment for our residents.

Qualifications

• High school diploma or GED required
• Must be able to read, write, speak, and understand English
• Previous caregiving, healthcare, senior living, home care, hospitality, or customer service experience is a plus
• Must be willing to complete required training and competency programs
• Must meet applicable health and employment requirements
• Must be able to work assigned shifts and maintain reliable attendance

Don’t have senior living experience? That’s okay!

If you have a caring attitude, a willingness to learn, and a genuine desire to help others, we want to hear from you. We provide training and support to help you develop the skills you need to succeed.

Physical Requirements

This position involves active, hands-on care and requires the ability to:

• Move intermittently throughout the workday
• Stand, walk, bend, reach, push, and pull as needed
• Assist with resident transfers, repositioning, and mobility
• Lift, push, pull, move, and/or carry at least 25 pounds as required by the position
• Use mechanical lifting or mobility equipment when appropriate
• Work safely around residents who may have physical, cognitive, or behavioral challenges
• Assist with emergency evacuation procedures when necessary
• Maintain the physical and emotional ability to provide safe and compassionate resident care

Health & Safety Requirements

Employees must meet applicable facility health requirements, including required health screenings and examinations, and comply with infection prevention and workplace safety policies.

Most Importantly…

You can make a difference in someone's life every single day.

For our residents, the people who provide their care become an important part of their daily lives. A smile, a helping hand, a conversation, or simply taking the time to listen can make someone's entire day better.

If you're looking for meaningful work where what you do truly matters, we would love to have you join our team.

Come care with us. Come grow with us. Come make a difference.