Medical Advocate - Full Time

Community Action Partnership of Lancaster County; Lancaster (Lancaster County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Coverage

403(b) Plan

Life Insurance

EAP Program

Tuition Reimbursement

Job summary

Community Action Partnership of Lancaster County seeks a Medical Systems Advocate to strengthen ties between Domestic Violence Services and healthcare providers, improving survivor access to medical and behavioral health resources.

The role emphasizes partnership development, community assessment, training, and outreach, with coverage duties for hotline/front desk, and routine reporting to support integrated care.

Qualifications

• Bachelor’s or Master’s in healthcare field preferred.
• 2–4 years in training, outreach and education in healthcare preferred.
• Sign-on bonus available for external candidates.

Responsibilities

• Establish and foster relationships with healthcare providers to improve DV response.
• Participate in health-related community collaborations representing survivor needs.
• Develop and provide health-related resources for providers and communities.
• Conduct needs assessments to inform outreach and service delivery.
• Provide direct service coverage as needed (hotline, front desk, on-call, weekends/holidays).
• Develop and deliver training for healthcare providers to improve identification and response.
• Coordinate outreach to connect survivors with healthcare services and screenings.
• Maintain records and compile monthly partnership/outreach reports.

Skills

Training

Outreach

Education

Education

Bachelor’s or Master’s in healthcare field

Job description

Position Title: Medical Systems Advocate

Domestic Violence Services

Classification: Non-Exempt/Full-Time

The Medical Systems Advocate is responsible for building and strengthening relationships between Domestic Violence Services (DVS) and medical and behavioral health providers. The goal is to improve the healthcare experiences of domestic violence survivors by ensuring they are supported and connected to appropriate resources within the healthcare system.

Partnership Development

• Establish and foster relationships with healthcare providers across targeted sectors to enhance the healthcare system’s response to domestic violence.
• Actively participate in health-related community collaborations, ensuring that domestic violence survivors' needs are represented.
• Discover or develop, modify and provide resources to and for health-related communities and healthcare providers to enhance response to domestic violence.

Community Assessment & Advocacy

• Conduct assessments to identify the needs of both healthcare providers and domestic violence survivors to inform outreach, advocacy, and service delivery efforts.
• Provide support, assistance and coverage in direct services as needed, including hotline and text line, front desk, and on‑call, weekend and holiday coverage, on a rotating schedule.

Training and Capacity Building

• Develop and deliver training and outreach programs for healthcare providers to raise awareness and improve the identification and response to domestic violence survivors.
• Provide ongoing capacity‑building training to DVS team members to better integrate healthcare related support into their advocacy work.
• Assist in training interns, volunteers and new team members as applicable by developing and facilitating training.

Community Outreach and Engagement

• Collaborate with healthcare providers to establish a robust referral process that connects domestic violence survivors to necessary healthcare services, including physical and behavioral health support.
• Participate in health-related community outreach events, ensuring that DVS’s services and referral pathways are well-integrated with local healthcare systems.
• Coordinate outreach efforts that connect survivors with healthcare services, such as health screenings, vaccinations, and informational sessions on healthcare access, to improve overall survivor's well‑being.

Reporting and Compliance

• Maintain accurate records of outreach activities, participant numbers, and program outcomes.
• Compile and submit monthly reports on educational efforts and partnerships to ensure alignment with organizational goals.
• Complete 10 hours of continuing education in domestic violence, victim services, or related fields annually, as required.

Qualifications

• Bachelor’s degree or Master’s degree in a healthcare-related field preferred.
• ~2-4 years of experience in training, outreach and education within the healthcare sector preferred.
• ~ Sign-on Bonus, only available for external candidates

Benefits

• Medical, Dental & Vision Coverage
• 403(b) Plan
• Life Insurance
• EAP Program
• Tuition Reimbursement

Community Action Partnership of Lancaster County is committed to providing and maintaining a culture of accountability at every site, every day, and in every word, action, and program delivered by each employee.

CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, national origin, age, citizenship, veteran status or genetic information.

Americans with Disabilities Act

The agency shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

As an employer, CAP complies with the Pregnancy Workers Fairness Act (PWFA) and follows the applicable procedures ensuring employees are provided with the rights, protections, and reasonable accommodation required by law.

Monday - Friday 9:00am - 5:00pm