Resident Assistant - Guest House

Volunteers of America Upstate New York; City of Rochester (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

The Volunteers of America Upstate New York is seeking a compassionate Resident Assistant for their Guest House, responsible for facilitating activities and ensuring the safety and well-being of residents. This part-time position includes comprehensive responsibilities aimed at providing essential support to homeless and low-income families, contributing positively to their lives and promoting a nurturing environment.

Benefits

Competitive Pay

Paid Time Off

Health, Dental, Vision Insurance

Company Paid Life & LTD Insurance

403(b)

Qualifications

• One year previous experience in Human Services or Residential experience preferred.
• Current Red Cross First Aid training required within two weeks of hire.

Responsibilities

• Facilitating program activities and ensuring client care.
• Conducting hourly rounds and performing housekeeping tasks.
• Completing intakes and maintaining record-keeping responsibilities.

Skills

Interpersonal communication

Crisis intervention

Conflict management

Education

High School diploma or GED equivalent

Tools

Microsoft Office

Job description

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Make a difference in a family’s life!

Volunteers of America Upstate New York continuum of residential programs offer homeless & low-income individuals and families safe housing and support services. We provide long-term solutions to the problems of homelessness, addiction, incarceration, and poverty by helping the people we serve overcome obstacles and develop healthier, more self-sufficient lives

Make a difference in a family’s life!

Volunteers of America Upstate New York continuum of residential programs offer homeless & low-income individuals and families safe housing and support services. We provide long-term solutions to the problems of homelessness, addiction, incarceration, and poverty by helping the people we serve overcome obstacles and develop healthier, more self-sufficient lives

Resident Assistant

Part Time, Multiple Schedules Available

Job Summary

The Resident Assistant is responsible for facilitating program activities, ensuring Volunteers of America of Upstate New York’s philosophy and practices are carried out in all areas of client care in conformance with US Probation, DHS, OTDA, HUD, and other relevant programmatic contracts.

Job Duties And Responsibiities

• Complete Intakes and checkouts in accordance with program procedures for residents entering or leaving the facility
• Thoroughly document any shift or client observations/activities as outlined per communication log procedures
• Maintains record-keeping responsibilities including client census and database system.
• Works closely with residents to assure effective communication between residents and program staff
• Helps residents understand and follow policies and program rules
• Promotes the protection and safety of residents, staff and site including ensuring rounds are completed and cameras are monitored.
• Provides crisis intervention and conflict management to residents.
• Conducts hourly rounds, inspections and overnight visual checks (if working the overnight shift) to ensure presence of residents.
• Performs laundry, room preparation, and housekeeping tasks, if needed
• Reports any issues or concerns to supervisor in accordance with divisional guidelines
• Ensures the accuracy of records and logs in accordance with regulatory and agency guidelines.
• Responsible for completing all duties and responsibilities of the RA role while on shift
• Notifies Supervision of any emergency situations immediately.
• Reports to Supervision any serious incidents or violations.
• Visually verify presence of all clients as well as ensuring accurate documentation of the presence of all residents by completing sign in/out sheets.
• Maintains safety and organization cleanliness of residence during shift
• Acts as a liaison with residents, outside agencies and staff within Volunteers of America of Western New York, Inc. guidelines
• Attend staff meetings and trainings as assigned
  
  

Experience And Education Qualifications

• High School diploma or GED equivalent required
• One year previous experience in Human Service, Residential, Security or equivalent combination of education and experience
• Strong interpersonal communication skills
• Proficient in Microsoft Office
• Current Red Cross First Aid training certificate is required within the first two weeks of hire unless otherwise indicated
  
  

VOA Provides Comprehensive Benefits For Eligible Employees Including

• Competitive Pay
• Paid Time Off
• Health, Dental, Vision Insurance
• Company Paid Life & LTD Insurance
• 403(b), & more!
  
  

Volunteers of America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Administrative

• Industries

  Non-profit Organizations

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