Resident Assistant CBRF

Platinum Communities; Wisconsin; On-site; USD 28,000 - 38,000; Full time

Job summary

Platinum Communities is seeking a Resident Assistant to provide high-quality, compassionate care in a Wisconsin assisted-living setting. You will assist residents with ADLs, monitor conditions, and support daily activities across departments such as dietary and housekeeping.

The role emphasizes teamwork, confidentiality, and on-the-job mentoring for new staff, with a focus on maintaining resident independence and dignity in a home-like environment.

Qualifications

• Experience supporting older adults or persons with disabilities preferred.
• Must be 16 years or older; HS diploma preferred.
• CNA certification preferred but not required; completion of required CBRF trainings listed.

Responsibilities

• Assist residents with Activities of Daily Living (ADLs) including bathing, grooming, dressing, toileting, mobility, and meals.
• Provide medication reminders if trained and delegated; monitor health changes and report to supervisors.
• Maintain a clean, safe home-like environment; perform light housekeeping and sanitation tasks.
• Support other departments (Dietary, Activities) and escort residents to activities.
• Mentor and train new caregiving staff; participate in onboarding and ongoing education.
• Maintain confidentiality and HIPAA compliance in all resident interactions.

Skills

ADLs support

Observation & reporting

HIPAA compliance

Compassionate care

Teamwork

Education

High School Diploma or GED

CNA certification (preferred)

Job description

Description

The Resident Assistant is responsible for providing high-quality, compassionate care and assistance to residents and tenants living in assisted living settings. This includes support with activities of daily living (ADLs), promoting a safe and clean environment, observing and reporting health changes, and working alongside other departments including dietary, housekeeping, and activities. The position serves a diverse client group including but not limited to individuals with Alzheimer’s, dementia, mental illness, physical disabilities, terminal illnesses, and frail elderly populations.

ESSENTIAL JOB FUNCTIONS:

Resident Care & Support:

• Assist residents and tenants with all Activities of Daily Living (ADLs) including:
• Bathing, grooming, dressing
• Toileting and incontinence care
• Mobility and transfers
• Eating and hydration
• Medication reminders (if trained and delegated)
• Encourage and assist residents in maintaining their independence and dignity.
• Monitor for and promptly report changes in physical, emotional, or mental condition to supervisory staff.
• Review and follow each resident’s/tenant’s Individualized Service Plan (ISP) prior to assuming care responsibilities.
• Responsible for accurate charting and record keeping.

Housekeeping, Safety & Environment:

• Support a clean, safe, and home-like environment by:
• Performing light housekeeping duties (e.g., making beds, tidying rooms, laundry, basic cleaning)
• Assisting with disinfecting and sanitation practices in resident areas
• Reporting safety hazards and maintenance concerns immediately
• Follow infection control and standard precaution procedures.

Support to Other Departments:

• Assist the Dietary Department with:
• Meal setup, service, and clean-up
• Encouraging fluid and nutritional intake
• Support the Activities Department by:
• Encouraging and escorting residents to activities
• Assisting with activity setup and resident engagement
• Partner with all departments to ensure smooth operations and resident satisfaction.

Training & Mentorship:

• Serve as a mentor and trainer to new caregiving staff, demonstrating tasks and best practices.
• Coach and support new hires during onboarding to promote confidence, competence, and team cohesion.
• Communicate clearly with supervisors regarding trainee progress and development needs.

Confidentiality & Compliance:

• Maintain resident privacy and confidentiality at all times in compliance with HIPAA regulations and company policies.
• Access resident information only as needed to provide care or complete job responsibilities.
• Report any suspected confidentiality or privacy breaches to your supervisor immediately.

Other Responsibilities:

• Attend mandatory meetings and ongoing in-service opportunities. Annual requirements for continuing education must be met in accordance with DHS regulations.
• Actively promotes a healthy approach by communicating, interacting, and working cooperatively to meet resident/tenants needs; respond promptly and positively to requests for assistance.
• Platinum Communities expects all employees to present themselves in a neat, clean, and professional manner.
• Follow proper protocol during emergency situations.
• Support a dignified, respectful, and caring atmosphere with residents/tenants, families, visitors, and fellow employees.
• Perform all other duties as assigned.

Requirements

• Must be 16 years or older.
• High School Diploma or GED preferred.
• Certified Nursing Assistant (CNA) certification preferred but not required.
• Completion of required CBRF core trainings:
  • Standard Precautions
  • Fire Safety
  • First Aid/Choking
  • Resident Rights
• Experience working with older adults or persons with disabilities strongly preferred.
• Compassionate, dependable, and team-oriented attitude.