Resident Assistant

The Salvation Army; City of Syracuse (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking organization as a Resident Assistant, where you'll play a vital role in supporting individuals in need at a Women's Emergency Shelter. This full-time position offers a chance to make a real difference in the lives of diverse populations facing challenges. You'll utilize your customer service skills to create a safe and supportive environment while addressing residents' immediate needs. With flexible hours and a comprehensive benefits package, this is a fantastic opportunity to grow in the field of human services. If you're compassionate and ready to take on a rewarding role, apply today and be part of something great!

Benefits

Loan Forgiveness Program

Medical Insurance

Vision Insurance

Dental Insurance

Paid Holidays

Paid Time Off

Free Downtown Parking

On-Site Day Care Services

Tuition Remittance Program

Employee Assistance Program (EAP)

Qualifications

• High School diploma or GED required with up to 2 years of experience in human services.
• Knowledge of local social service resources is a plus.

Responsibilities

• Supervise residents and provide crisis intervention and supportive counseling.
• Maintain documentation and assist with daily living skills.

Skills

Customer Service Skills

Conflict Resolution

Crisis Intervention

Cultural Competence

Clerical Skills

Education

High School Diploma or GED

Associate Degree

Tools

HMIS Data Entry

Computer Skills

Job description

Overview

Resident Assistant

$19.00/hour~New starting rate of pay!

Part-Time with Benefits and On-Call Openings Available.

Hiring Immediately

Ethel T. Chamberlain Women's Residence

The Salvation Army, Syracuse Area Services

Do you thrive on being an integral part of improving the quality of life of others? Have you considered joining the field of Human Services? The Women's Shelter has created new positions due to the growing need to provide emergency shelter to Women.

Are you ready to use your customer service and conflict resolution skills? We encourage you to consider applying to The Salvation Army family as a Resident Assistant for the Ethel T. Chamberlain Women's Residence.

Position Details: We have current openings starting at $19.00/hour for Part-Time and On-Call as needed RA's.

• Part-time employees have access to benefits for paid time off, vacation, paid holidays, and sick time.
• On-Call employees have the opportunity to pick up shifts that best meet their scheduling needs.

Position Overview: As a Resident Assistant at the Shelter, you will put your customer service skills to use by being responsible for the supervision of residents and the general management of the program. You will ensure a safe, secure, comfortable, and supportive environment for the residents. As a Women's Emergency Shelter "RA", you will utilize your creative and leadership skills by coaching residents on program policies and rules as well as potential consequences for violations of program rules. There may be times where you are helping a resident with basic needs such as laundry, housekeeping, and general clean-up, and there could be times where conflict resolution, crisis intervention, and supportive counseling are needed. Our Women's Emergency Shelter is here to help people who are in need! Be a part of something great in your career, apply today to be a Resident Assistant!

We here at The Salvation Army offer a comprehensive and unique health benefit offering for our employees depending on their status of Part-time or Full-time:

• Loan Forgiveness Program
• Medical Insurance/low Employee contribution
• Vision Insurance & Dental Insurance with Braces Ryder
• 13 Paid Holidays
• Paid Time Off: Vacation, Personal & Sick
• FREE downtown parking on the premises
• On-Site Day Care Services at a discounted weekly rate
• Tuition Remittance program after 6 months of employment
• Bereavement Counseling
• Free Will Preparation Service by an Attorney
• Christmas Bonus
• Employee Assistance Program (EAP)
• LiveHealth On-line 24/7
• Insurance Plans: Short-term disability, Long-term disability, Voluntary Life & Supplemental

Responsibilities

Resident Assistant Responsibilities:

• Supervise residents in the program including coaching residents on program policies and rules to maintain a physically and emotionally safe environment for residents and staff. Provide conflict resolution, crisis intervention, and supportive counseling as needed.
• Address immediate basic needs for individuals entering the shelter including orientation to the facility, house schedule, program rules, and staff. Provide supplies to meet immediate basic needs.
• Promote activities to increase competence with activities of daily living and independent living skills. Assist Case Managers in working with residents on their goal plans.
• Maintain accurate documentation including statistics, clear and concise individual case narratives and log entries, daily census, Intake/Discharge forms and narratives, and HMIS data entry.
• Complete shift-specific support services.
• Maintain communication shift-to-shift in the staff journal.
• Answer telephone and respond to inquiries. Provide resources and referrals for the 24-hour crisis line. Communicate any needs (maintenance or repairs) in the communication journal. Any urgent safety concerns are to be addressed immediately.
• Attend mandatory monthly staff meetings, bi-weekly leadership meetings, and required training sessions. Maintain certifications.
• Demonstrate cultural competence as well as integrate understanding into daily responsibilities and participate in meeting the objectives of The Salvation Army Syracuse Area Services Strategic Plan.

Qualifications

Qualified Applicants:

• High School diploma or GED required
• Up to Two years of experience internship/working in human services.
• Associated degree with one year of experience preferred.
• Prior experience working with individuals experiencing homelessness is preferred.
• Knowledge of social service resources in the local community is a plus.
• Experience working in an office environment.
• Clerical skills to include: phone etiquette, filing, computer skills required, ability to manage several tasks and projects.

Equal Opportunity Employer: The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.