Resident Assistant

The Salvation Army USA Eastern Territory; City of Syracuse (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

The Salvation Army USA Eastern Territory is seeking On-Call Resident Assistants for its Emergency Family Shelter in Syracuse, NY. This entry-level position involves supervising residents, managing programs, and providing essential support to enhance residents' quality of life. Candidates should have strong customer service skills and be available for flexible shifts.

Qualifications

• High School diploma or GED required.
• Experience in human services or related fields preferred.
• Knowledge of local social resources.

Responsibilities

• Supervise residents and enforce policies.
• Assist residents with basic needs and orientations.
• Maintain accurate documentation and reports.

Skills

Conflict Resolution

Customer Service

Cultural Competence

Education

High School diploma or GED

Associate degree

Job description

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The Salvation Army USA Eastern Territory provided pay range

This range is provided by The Salvation Army USA Eastern Territory. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/hr - $19.50/hr

$19.00-19.50/hour, On-Call Positions!

• Newly Created Openings. Hiring Immediately.

Emergency Family Shelter
749 South Warren, The Salvation Army of the Syracuse Area

• Hiring Immediately.

We have created two new openings for On-Call Resident Assistants for our Emergency Family Shelter, due to rising community needs. Shifts include afternoons, evenings, overnights, and weekends. Applicants should be willing to commit to at least two shifts per month to maintain their on-call status.

If you enjoy improving others' quality of life and have customer service and conflict resolution skills, consider applying to be a Resident Assistant.

Position Overview

As a Resident Assistant, you will supervise residents, manage the program, and ensure a safe environment. Responsibilities include coaching residents on policies, assisting with basic needs, conflict resolution, crisis intervention, and supportive counseling.

Responsibilities

• Supervise residents, enforce policies, and provide conflict resolution and support.
• Assist residents with basic needs and orientation.
• Promote activities and support residents' goal plans.
• Maintain accurate documentation and reports.
• Complete shift-specific support services and communicate shift updates.
• Attend mandatory meetings and maintain certifications.
• Demonstrate cultural competence and align with organizational goals.

Qualifications

• High School diploma or GED required.
• Up to two years of experience in human services or related fields.
• Preferred: associate degree with one year of experience, experience with homelessness, knowledge of local social resources, office skills, and ability to manage multiple tasks.

We are an Equal Opportunity Employer committed to a respectful, discrimination-free environment.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Non-profit Organizations

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