Resident and Community Lead: Full Time

The Highlands at Wyomissing; Wyomissing (Berks County); On-site; USD 55,000 - 75,000; Full time

Job summary

The Highlands at Wyomissing is seeking a Resident and Community Lead to oversee safety, security, and service in our premier senior living community in Wyomissing, PA. You will manage a team and coordinate emergency preparedness, ensuring a welcoming environment for residents, families, and guests.

The role requires strong customer service, organizational skills, and the ability to supervise staff, conduct safety audits, and collaborate with local agencies.

Qualifications

• High school diploma or GED is required.
• 1–3 years of experience in a related role preferred.

Responsibilities

• Coordinates activities within the safety and access management area.
• Orders supplies and equipment as needed.
• Performs audits of operational performance and inspections of protective equipment.
• Schedules fire readiness drills as required by regulation.
• Acts as liaison with public safety agencies during emergencies.
• Provides work directives for assigned personnel.
• Sets deadlines to ensure completion of operational functions.
• Completes ongoing training and role-specific certifications.

Skills

Customer Service

Interpersonal Skills

Organizational Skills

Judgment & Decision Making

Problem Solving

Confidentiality

MS Office

Education

High School Diploma or GED

Job description

Job Category: Resident & Community Services

Requisition Number: RESID001316

• Full-Time
• On-site

Locations

Showing 1 location

Wyomissing, PA 19610, USA

Description

Lead a team dedicated to resident safety, security, and exceptional service in a premier senior living community. Coordinate emergency preparedness, oversee daily operations, and help create a safe, welcoming environment for residents, families, and guests.

Safety Hazards and Physical Environment:

• General office working conditions.
• May be exposed to bloodborne pathogens - Low Risk.
• May be exposed to communicable diseases.
• May be exposed to rare occasions during which it is necessary to interact with a resident exhibiting aggressive behavior.

Summary of Responsibilities:

The Resident and Community Lead is responsible for the oversight of the Resident and Community Associates. The Resident and Community Lead will direct and coordinate activities relating to the protection, safeguarding, and security of company assets, employees, residents, invitees, and others. Ensure goals and objectives are accomplished with prescribed priorities, time limitations and fiscal responsibilities. Exercises independent judgment while carrying out overall responsibilities and other activities as assigned.

Essential Functions/Duties:

• Coordinates activities within the safety and access management area.
• Orders supplies and equipment as needed.
• Performs audits of operational performance and conducts physical surveys, including inspection of protective equipment condition.
• Schedules, initiates, and documents fire readiness drills as required by regulation or as deemed appropriate in all levels of care.
• In an emergency situation, serves as a liaison with public law enforcement, fire, and other agencies as it relates to protective operations at The Highlands at Wyomissing.
• Provides work directives for assigned personnel.
• Sets deadlines to ensure completion of operational functions.
• Participate in and completes all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role‑specific certifications, to ensure continued competence and adherence to organizational and regulatory standards.

Required Skills/Abilities:

• Excellent Customer Service and Communications Skills
• Excellent Interpersonal Skills
• Possesses excellent organizational skills
• Demonstrates good judgment and draws sound conclusions
• Remains calm in all situations and demonstrates problem solving abilities
• Maintains a high degree of confidentiality without compromise
• Microsoft Office products, general computer knowledge.

Supervisory Responsibilities:

• This position manages all employees of the department and is responsible for the performance management and hiring of the employees within the department.

Core Values:

• AMBASSADOR: Represents The Highlands at Wyomissing in a positive light with integrity. Takes pride in our community.
• COMMITMENT: Dedicated, adaptable, tolerant, dependable, focused, and passionate. Often does more than is required. Reports to work as scheduled and timely.
• COMPASSIONATE: Is empathetic, mindful, and kind.
• INNOVATIVE: Is curious. Identifies new methods and efficiencies.
• RESULTS-DRIVEN: Has a strong sense of urgency about solving problems and completing work. Exerts unusual effort over time to achieve a goal. Maintains commitment to goals in the face of obstacles and frustrations.
• TEAM ORIENTED: Works cooperatively and effectively with others to achieve common goals.

The Highlands’ Traditions (Customer Service Expectations):

• SAFETY: Practices safe behaviors to ensure the safety of all.
• KINDNESS: Projects a positive image and energy. Courteous and respectful to all. Goes above and beyond to exceed customer expectations.
• SHOW: Takes pride in self-appearance. Stays in "character" and performs the "role in the show." Ensures work area is show-ready.
• EFFICIENCY: Performs role with consistency and efficiency. Uses time and resources wisely.

Position Type/Expected Hours of Work:

• This is a full-time position in a health care facility that is open 24 hours a day, 365 days a year. The position requires the ability to work during nonstandard hours when the need arises. Weekend, holiday and work during inclement weather will be required.
• Work during inclement weather will be required.

Travel:

• Limited travel primarily to/ from residential areas may be expected for this position.

Education and Experience Requirements:

• High school diploma or GED (Required)
• 1-3 Years of experience in a related role (Preferred)