Resident Advocate

theroadhome; Salt Lake City (UT); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Paid Time Off

Floating Holiday

Short/Long Disability

Life Insurance

Job summary

The Road Home in Salt Lake City seeks a Resident Advocate to create a safe, supportive environment for residents and guests in a trauma-informed, client-centered approach.

Responsibilities include enforcing rules, crisis intervention, precise documentation, and collaboration with community partners; position requires in-person work and the ability to pass a background check.

Qualifications

• Experience working with diverse and vulnerable populations preferred.
• High school diploma or GED preferred.
• In-person position; must be authorized to work in the U.S.; no sponsorship available at this time.

Responsibilities

• Provide trauma-informed customer service to residents and guests.
• Provide clear information on property rules and procedures.
• Monitor safety and security of residents and staff.
• Assist in mediating conflicts and crisis intervention as needed.
• Draft incident reports and maintain shift logs with accurate records.
• Attend mandatory trainings (Trauma-Informed Care, Housing-Focused, De-escalation).

Skills

Strong written communication

Conflict de-escalation

Multi-tasking

Empathy

Customer service

Documentation

Education

High school diploma or GED

Job description

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community.We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities.

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFITS

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.

We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

JOB SUMMARY

The Resident Advocate is essential to creating a safe, supportive environment for residents. This roleprovidescompassionate guidance on property rules,assistswith conflict resolution, and delivers trauma-informed crisis intervention. Key responsibilities includemaintainingaccuratedocumentation, collaborating with community partners, and upholding best practices. The ideal candidate will be highly adaptable, organized, and deeply committed to serving vulnerable populations with professionalism and empathy.

*This is an in-person position.*
*Applicants mustbe authorized to work for ANY employer in the U.S. We areunable to sponsor or take over sponsorship of an employment visaat this time.

Available Positions
4
Location
Palmer Court - 999 S Main St, Salt Lake City, UT 84115
The Magnolia Apartments -165 S 300 E, Salt Lake City, UT 84111

Reports to
Property & Staff Supervisor

Position Status
Full-Time

Palmer Court: Day, Swing and Grave shifts available (Full-Time) - One weekend shift required
Magnolia Apt: Day (Full-time) - 7 AM- 3:30 pm, Tuesday-Saturday

Pay Grade and Starting Rate
Grade 4/$16.80/hour

FLSA Status
Non-Exempt

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provide excellent, trauma-informed customer service to residents, their families, guests, donors, vendors, community agencies, and staff.
2. Work effectively with diverse clients by being culturally responsive and approaching individuals from all racial, socio-economic, and ethnic backgrounds with respect and openness.
3. Consistently apply a Trauma-Informed Care perspective when interacting with individuals who have experienced trauma.
4. Provide crisis intervention as needed, includingdeterminingwhen to escalation situations to other staff, administration, or authorities.
5. Provide clear, specific, and consistent information to residents, includinginstructionon property rules and procedures.
6. Monitor resident activities to ensure the safety and security of residents, volunteers, and staff.
7. Assistin mediating and resolving conflicts that arise among residents.
8. Assistinmaintaininga clean and safe facility byidentifyingspecial needs and reporting them to a supervisor.
9. Perform regular rounds of the building to proactively check for safety and security concerns.
10. Draft detailed incident reports,maintainaccuraterecords of resident and guest activity, and keep a precise shift log.
11. Attendmandatory agencytrainings, including Trauma-Informed Care,HousingFocused, De-escalation, Suicide Prevention, CPR, and more.
12. Participate in emergency drillsand environmental safety activities,asrequired.
13. Follow all agency protocols for security, safety, and sanitation tomaintaina clean and secure environment for guests and staff.

Promoting Best Practice

• Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
• Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actionsthat foster genuine belonging.
• ImplementHousing Focusedprinciples,risk managementstrategies, andhigh-accessservices as foundational to our mission.
• Maintainhealthy boundaries using trauma-informed approaches in all interactions.

*Other duties as assigned.
*Must pass a pre-employment background check and drug screening.
*Reasonableaccommodationsmay be considered to enable all individuals to perform these essential functions, so please still apply.

EDUCATION AND EXPERIENCE

• Experience working with diverseand/or vulnerablepopulationsis preferred.
• High school diploma or GEDispreferred.

SKILLS AND EXPECTATIONS

1. Maintain self-regulation and emotional composure inhigh-stressor crisis situations.
2. Demonstratestrongwritten communication and precise documentation skills.
3. Accurately document incidents and enter data into relevant databasesin a timely manner.
4. Thrive in a fast-paced environment that requiresstrongmulti-tasking skills.
5. Employ strong conflict de-escalation and mediation techniques to resolve disputes peacefully and effectively.
6. Strong interpersonal skills and ability to work with diverse populations.
7. Providethoughtful and attentivecustomer service by communicating clearly and handlingdifficult situationswith professionalism, patience, and empathy.
8. Use basic computer programs (email, spreadsheets, and more) and have basic computer skills.
9. Ability to accept supervision, direction, and feedback with openness.
10. Be reliable, dependable, and consistent in attendance.

PHYSICAL AND EQUIPMENT REQUIREMENTS

• Ability to lift and move heavy itemsup to 25 pounds.
• Ability to sit, stand, andmovefor at least an hour at a time or more.
• Ability to bend, squat, kneel, twist, push, and pull to perform job functions.
• Ability to use stairs or steps.
• Wear OSHA-required protective gear for safety.