Residency and Enrollment Specialist

Grosse Pointe Public School System; Grosse Pointe (MI); On-site; USD 26,876 - 35,721; Full time

Job summary

Grosse Pointe Public School System seeks an Enrollment Coordinator to manage student enrollment, residency, and onboarding, serving as the primary contact for families through the enrollment process.

The role focuses on open houses, data accuracy, and compliance with McKinney-Vento and FOIA requests, collaborating with district staff to ensure consistent enrollment procedures across buildings.

Qualifications

• Associate's degree required; Bachelor's degree preferred.
• Previous experience in K-12 education, student services, enrollment, residency, or school office operations preferred.
• Strong customer service, interpersonal, and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive matters with professionalism and discretion.
• Knowledge of student information systems, including MiStar and Report Writer preferred.
• Knowledge of residency requirements, student enrollment procedures, and the McKinney-Vento Act preferred.
• Ability to analyze documentation, conduct case reviews, and maintain accurate records.

Responsibilities

• Coordinate and implement board policy, state law, and district procedures related to student enrollment, registration, residency, and re-registration.
• Serve as primary contact for prospective and newly enrolled families throughout enrollment and onboarding.
• Proactively follow up with incomplete applications, withdrawn students, and families who do not complete enrollment.
• Support onboarding by coordinating transitions, records, documentation, and first-30-day follow-up communication.
• Visit school buildings to support welcoming and onboarding of new families.
• Coordinate and support district open houses, school tours, welcome events, and enrollment outreach.
• Collaborate with administrators and staff to ensure consistent enrollment procedures and family communication across buildings.
• Track and monitor enrollment inquiries, applications, registrations, withdrawals, and trends.
• Maintain enrollment data, reports, dashboards, and related records with accuracy and confidentiality.
• Identify barriers, recommend improvements, and standardize enrollment practices across the district.
• Audit residency records for compliance, completeness, and accuracy.
• Provide enrollment, residency, and related reports to district administration.
• Coordinate residency verification procedures per policy and law.
• Coordinate re-registration procedures for currently enrolled families.
• Conduct residency interviews and review documentation for eligibility.
• Follow up on residency inquiries and related concerns.
• Review city records and documentation to verify residency status.
• Coordinate with administration and outside agencies on residency cases.
• Maintain residency case files and documentation of findings and outcomes.
• Recommend cases for formal investigation when appropriate.
• Participate in residency appeal proceedings and provide testimony as needed.
• Work with district legal counsel on residency matters, hearings, and compliance.

Skills

Customer service

Interpersonal skills

Problem-solving

Organizational skills

Attention to detail

Confidentiality

Education

Associate's degree

Bachelor's degree preferred

Tools

MiStar

Report Writer

Job description

Essential Job Functions

• Coordinate and implement Board policy, State law, and district procedures related to student enrollment, registration, residency, and re-registration.
• Serve as a primary point of contact for prospective and newly enrolled families throughout the enrollment and onboarding process.
• Proactively follow up with incomplete applications, withdrawn students, and families who do not complete the enrollment process.
• Support a positive onboarding experience for students and families by coordinating transitions, records, required documentation, and first-30-day follow-up communication.
• Visit school buildings as needed to support welcoming and onboarding efforts for new families.
• Coordinate and support district open houses, school tours, welcome events, and related enrollment outreach activities.
• Partner with school administrators and office staff to ensure consistent enrollment procedures and family communication across all buildings.

Essential Job Functions

Enrollment, Registration & Family Support

• Coordinate and implement Board policy, State law, and district procedures related to student enrollment, registration, residency, and re-registration.
• Serve as a primary point of contact for prospective and newly enrolled families throughout the enrollment and onboarding process.
• Proactively follow up with incomplete applications, withdrawn students, and families who do not complete the enrollment process.
• Support a positive onboarding experience for students and families by coordinating transitions, records, required documentation, and first-30-day follow-up communication.
• Visit school buildings as needed to support welcoming and onboarding efforts for new families.
• Coordinate and support district open houses, school tours, welcome events, and related enrollment outreach activities.
• Partner with school administrators and office staff to ensure consistent enrollment procedures and family communication across all buildings.

Enrollment Systems, Data & Process Management

• Track and monitor enrollment inquiries, applications, registrations, withdrawals, and enrollment trends.
• Maintain enrollment data, reports, dashboards, and related records with a high level of accuracy and confidentiality.
• Identify enrollment process barriers, recommend procedural improvements, and assist in standardizing enrollment practices across the district.
• Audit enrollment and residency records to ensure compliance, completeness, and accuracy.
• Provide enrollment, residency, and related reports as requested by district administration.

Residency Compliance & Investigations

• Coordinate residency verification procedures in compliance with Board policy and applicable law.
• Coordinate re-registration procedures and verification samples for currently enrolled families.
• Conduct residency interviews and review supporting documentation to determine residency eligibility.
• Follow up on residency inquiries, anonymous tips, expired leases, rental agreements, landlord affidavits, and related concerns.
• Review city records, databases, and other available documentation to verify residency status.
• Coordinate with administration and outside investigation agencies regarding residency verification cases.
• Maintain organized residency case files, investigation records, and documentation regarding findings, removals, and outcomes.
• Recommend cases for formal investigation as appropriate.
• Participate in residency appeal proceedings and provide testimony or supporting documentation as needed.
• Work closely with district legal counsel and administration regarding residency matters, hearings, and compliance issues.

Compliance & Collaboration

• Collaborate with district homeless liaison to coordinate district compliance with McKinney-Vento requirements and federal homeless regulations.
• Work collaboratively with city officials, school administrators, and outside agencies regarding residency and enrollment matters.
• Assist with responses to residency-related Freedom of Information Act (FOIA) requests in coordination with district administration.
• Maintain confidentiality and exercise sound judgment when handling sensitive student and family information.

Communication & Professional Responsibilities

• Demonstrate outstanding customer service and the ability to communicate clearly, professionally, and compassionately with families, staff, and community members.
• Demonstrate strong organizational skills, attention to detail, and the ability to manage multiple priorities and deadlines.
• Prepare clear, concise written communication, case summaries, and reports.
• Perform other duties as assigned by the Assistant Superintendent.

Qualifications/Experience

• Associate's degree required; Bachelor's degree preferred.
• Previous experience in K-12 education, student services, enrollment, residency, or school office operations preferred.
• Strong customer service, interpersonal, and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive matters with professionalism and discretion.
• Knowledge of student information systems, including MiStar and Report Writer preferred.
• Knowledge of residency requirements, student enrollment procedures, and the McKinney-Vento Act preferred.
• Ability to analyze documentation, conduct case reviews, and maintain accurate records.

Working Conditions

Full-time, 12-month position; according to Office Personnel Salary Schedule: F1 ($19.51) -F7 ($25.93)

Reports to Assistant Superintendent of Operations, Compliance and Strategic Initiatives

Selection Procedure

The successful candidate must meet the State standard for a clear criminal history and provide mandated fingerprint clearance.