RESIDENCE MANAGER

Community Mainstreaming Associates; Westbury South (NY); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Medical benefits

Vision plan

403(b) retirement plan

Life insurance

Tuition assistance

Paid time off

Job summary

Community Mainstreaming Associates in Westbury, NY is seeking a Residence Manager to lead a residential program and ensure safe, supportive services for individuals with I/DD. You will oversee direct care staff, develop ISPs, monitor compliance with OPWDD regulations, and manage budgets and audits.

The role requires a Bachelor's degree, 3+ years experience, strong leadership, and excellent communication. We offer robust benefits, a collaborative culture, and opportunities for professional growth

Qualifications

• Bachelor's degree in human services or related field required/preferred.
• Minimum of 3 years experience working with individuals with intellectual and developmental disabilities.
• Experience supporting individuals with medically complex needs and strong knowledge of OPWDD regulations.

Responsibilities

• Lead and manage all aspects of a residential program to ensure safety, well‑being, and personal growth of individuals supported.
• Develop, maintain, and oversee Individual Service Plans (ISPs) in compliance with OPWDD regulations and agency standards.
• Provide leadership to direct care staff, supervise and mentor assistants, and oversee staff training and performance.
• Oversee recruitment, interviewing, and selection of residential staff and ensure adherence to policies.
• Manage emergency situations and high‑pressure incidents with professional judgment.
• Maintain compliance, participate in audits, and ensure documentation is complete and accurate.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Emergency response

Microsoft Office

Phone/communication

Education

Bachelor's degree in human services or related field

Tools

eVero

ADP systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

RESIDENCE MANAGER

Management Westbury, NY, US

Salary: $63,000.00 Annually

Job Description

Residence Manager

Are you passionate about supporting individuals with intellectual and developmental disabilities in achieving greater independence, personal growth, and a meaningful quality of life?

Who We Are

At Community Mainstreaming Associates, our mission is to support individuals with intellectual and developmental disabilities in living fulfilling, productive, and inclusive lives within their communities.

Through our residential services, we provide individualized supports that promote independence, safety, personal choice, and community participation. We are committed to creating an environment where individuals receive the care, respect, and opportunities they need to thrive.

We are driven by compassion, teamwork, and a commitment to excellence. Join an organization where your leadership helps create positive outcomes and meaningful experiences for the individuals we support.

Learn more about our impactful work at communitymainstreaming.org.

Why You’ll Love Working With Us

Meaningful Impact: Lead a residential program that directly supports individuals with intellectual and developmental disabilities and helps enhance their daily lives.

Leadership Opportunity: Guide and mentor a dedicated team of direct support professionals while promoting quality services and positive outcomes.

Collaborative Culture: Work closely with individuals, families, agency departments, and community partners to ensure comprehensive support.

Professional Growth: Strengthen your leadership, regulatory compliance, and program management skills through ongoing training and development.

Rewarding Experience: Build meaningful relationships while helping individuals achieve greater independence, safety, and personal success.

What We Offer

Full-time position

Leadership role within a residential program setting

Opportunities for professional growth and development

Supportive and collaborative work environment

Medical Benefits: Generous employer contribution; eligibility begins the first day of the month following 60 days of employment

Vision Plan

Critical Illness Insurance

Pet Insurance

Identity Theft & Fraud Protection

Legal Services

403(b) Retirement Plan with organization match of up to 5%

Life Insurance: Employer-sponsored

Voluntary Life Insurance Options

Long-Term Disability Benefits

Section 125 Flexible Spending Program

Tuition Assistance

What You Will Do

Manage all aspects of a residential program to ensure the safety, well-being, and personal growth of individuals supported.

Ensure services are delivered according to each individual's Individual Service Plan (ISP), support needs, and personal goals.

Develop, maintain, and oversee Individual Service Plans in compliance with OPWDD regulations and agency standards.

Monitor and support the implementation of Behavior Support Plans and related strategies.

Provide leadership, supervision, and guidance to direct care staff, including Assistant Managers.

Oversee staff training, development, performance expectations, and adherence to agency policies and procedures.

Participate in recruitment efforts, including interviewing and selecting qualified residential staff.

Manage emergency situations, behavioral challenges, and high-pressure incidents with professionalism and sound judgment.

Maintain compliance with OPWDD regulations, agency policies, and internal quality standards.

Participate in internal and external audits and ensure required documentation is complete and accurate.

Collaborate with families, care teams, and agency departments to provide updates and coordinate services.

Maintain regular communication with families regarding individuals supported within the residence.

Monitor health and fire safety standards to ensure compliance with applicable regulations.

Manage residential budgets, monitor expenses, and ensure fiscal documentation and procedures are maintained accurately.

Review and approve billing-related documentation and services for individuals supported.

Oversee administrative responsibilities including payroll, scheduling, attendance tracking, and employee performance evaluations.

Maintain accurate records and documentation using agency systems and required platforms.

Respond to urgent incidents and provide support outside of regular work hours when needed.

Minimum Qualifications

Required:

Bachelor's degree in human services or a related field preferred.

Minimum of 3 years of experience working with individuals with intellectual and developmental disabilities (I/DD).

Experience supporting individuals with medically complex needs.

Strong knowledge of OPWDD regulations and residential service requirements.

Valid and clean New York State Driver's License.

Excellent communication, leadership, organizational, and problem-solving skills.

Demonstrated ability to exercise mature judgment and respond professionally during emergencies.

Strong computer skills and ability to utilize Microsoft Office.

Must possess and maintain a personal cell phone/smartphone for work-related communication as a condition of employment.

Preferred:

Experience working in a Medical ICF setting.

Experience with eVero and ADP systems.

Experience supervising residential programs or leading direct support teams.

Experience with Individual Service Plans (ISPs), Behavior Support Plans, and regulatory compliance.

Work Location

Westbury, NY

Position may require travel between assigned residential locations as needed.

Full-time position.

Budgeted Hours: 40 hours per week.

Schedule may vary based on residential program needs.

The Residence Manager must be accessible by phone outside of regular work hours to respond to questions and address urgent incidents as needed.

Pay

$66,300 per year

Community Mainstreaming Associates offers a comprehensive benefits package designed to support employees' health, financial well-being, and professional development.

Medical Benefits: Generous employer contribution; eligibility begins the first day of the month following 60 days of employment.

Vision Plan

Critical Illness Insurance

Pet Insurance

Identity Theft & Fraud Protection

Legal Services

403(b) Retirement Plan: Organization match of up to 5%.

Life Insurance: Employer-sponsored coverage.

Voluntary Life Insurance Options.

Long-Term Disability Benefits.

Section 125 Flexible Spending Program.

Tuition Assistance.

Paid Time Off

Up to 80 hours of vacation during the first calendar year of employment.

Employees accrue an additional 8 vacation hours each subsequent calendar year, up to a maximum of 120 hours.

Up to 40 hours of personal time per calendar year.

10 paid holidays.

Public Service Loan Forgiveness

As a non-profit organization, Community Mainstreaming Associates offers employees the opportunity to qualify for Public Service Loan Forgiveness (PSLF), subject to applicable program eligibility requirements.

Make a Difference With Us

If you are passionate about supporting individuals with intellectual and developmental disabilities, leading a dedicated team, and creating a safe and empowering residential environment, we invite you to join Community Mainstreaming Associates.

Community Mainstreaming Associates is an Equal Opportunity Employer.