RESIDENCE MANAGER

Catholic Charities of the Diocese of Rochester; Village of Penn Yan (NY); On-site; USD 60,000 - 63,000; Full time

Benefits offered by this job

Competitive salary and 403b retirement

Generous time off and work-lifeBalance

Comprehensive benefits

Supportive and collaborative culture

Growth opportunities

Meaningful impact on lives

Job summary

Catholic Charities of the Diocese of Rochester is seeking a Residential Manager to oversee the daily operations of an Individualized Residential Alternative (IRA). The role includes training staff, ensuring consumer satisfaction, and maintaining regulatory compliance within a complex residential program.

You will supervise the Assistant Residential Manager and Direct Support Professionals, coordinate with resident families and external service providers, and manage budget and records while

Qualifications

• Minimum 1 year working with individuals with intellectual/developmental disabilities.
• At least 1 year of supervisory experience.
• Valid NY State Driver’s License required; driving record acceptable to agency and insurer.

Responsibilities

• Oversee daily functioning of an IRA residential program.
• Train and support staff; monitor consumer satisfaction and regulatory compliance.
• Manage budget and fiscal accountability for residence operations.
• Maintain resident records (medical, behavioral, financial, ISP, safety records).
• Coordinate transportation and monitor vehicle maintenance.
• Supervise staff and manage hiring, evaluation and timekeeping.

Skills

Supervisory experience

IDD/ developmental disabilities

Driver's license

Education

High School Diploma/GED

NY State Driver’s License

Degree in Human Services preferred

Job description

We are Hiring!

Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential. We proudly serve and employ people from all backgrounds and experiences. If you're looking for more than just a job, if you're passionate about making a meaningful impact on the lives of others, join a team that changes lives every day. Be a part of something truly special.

Job Type

Full-time

Employment Type

Full Time

Schedule

Day shift, Monday to Friday, On call Rotation

Salary

$60,000-$63,000

Top Benefits And Perks

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

Qualifications

Education: High School Diploma/ GED required. Degree in Human Services preferred (e.g., Social Work, Psychology, etc.).

Credentials: Possesses a valid NY State Driver’s License and a Driver’s record considered acceptable by the agency and insurance carrier.

Experience: At least 1 year working with individuals with intellectual/developmental disabilities required. At least 1 year of supervisory experience required. A combination of education and experience may be substituted at the discretion of the Vice President of I/DD Services.

About The Role

Oversight of everyday functioning of an Individualized Residential Alternative (IRA). Responsible for employee training and support; consumer satisfaction, regulatory compliance, fiscal responsibility, and overall program operations. The Residential Manager will monitor and supervise the Assistant Residential Manager and Direct Support Professionals assigned to the facility and engage in ongoing collaboration with resident families and other service providers.

Key Responsibilities

• Oversees Residential Habilitation Services for each resident including concepts of integration, independence, individualization, and productivity.
• Oversees the overall budget for residence operations and assumes fiscal accountability of all expenditures including individuals’ expenditures.
• Maintains continuity of all individuals’ records including but not limited to residential habilitation, medical, behavioral, financial, fire safety, individual plans of service and protective oversight plans.
• Provides assistance and support to all individuals with acquisition, retention, or improvement in skills related to fire evacuation, in accordance with the fire safety code of the residence. Maintain and update fire safety records for all individuals.
• Responds with appropriate actions to crisis situations and medical emergencies.
• Ensures all aspects of medication administration are done accurately and provide medication administration as needed.
• Assess all medically related situations involving individual(s) as they occur, contact the on-call RN when necessary and ensure all recommendations given by RN are properly followed and documented.
• Arrange and/or provide transportation to individuals as needed and oversee record keeping of mileage and vehicle maintenance.
• Supervises all staff, as assigned, including but not limited to all aspects of hiring, evaluating, and promoting ongoing staff development. Prompt recognition and feedback to staff on job performance.
• Maintains work schedule of all staff, ensures adequate staff coverage, and provides emergency direct care services, if necessary. Maintains staff time-off requests, reviews and submits approval for time sheets/cards.
• Promotes and encourage team building within the work site assigned.
• Ensures appropriate training and submits documentation of training for records for each employee (supervised).
• Provides staff training and development through classroom and one on one teaching, acting as a role model and guiding staff on how to appropriately work with and interact with residents, other staff, families, guardians, and other service providers.
• For training they provide directly, submits employee training records and/or sign in sheet(s) to QM and /or HR.
• Meetings and Other Functions:
• Schedule and facilitate staff meetings.
• Attend/chair as needed management meetings, ensure dissemination of all information to staff and others,
• Attend mandatory training,
• Coordinate and or attend resident related meetings (ISP, house, family, etc.) ensure all necessary follow up is completed.
• Participate in special projects and committees.
• Participates in external and internal audits and ensure compliance of all applicable local, state and federal regulations and agency policies.
• Ensure completion/submission of all required reports as scheduled.
• Routinely review all required reports, logs, mail, etc. as needed, maintaining an organized filing system.
• Finance:
• Coordinate all aspects of program financial procedures including but not limited to grocery shopping, vehicle maintenance, house maintenance and repairs in accordance with DD policies and procedures.
• Ensure the proper and prudent expenditures of all funds.
• Oversee the facilities’ general inventory and stock items for the residence including food, household supplies and individuals’ medications. Ensures invoices are submitted to Finance Office as per policy and procedure.
• Maintenance:
• Monitor the residence to ensure it is adequately maintained and all hazardous conditions are reported and repaired in a timely fashion.
• Oversee and approve staff mileage.
• Ensure routine vehicle maintenance of agency vehicle.
• Participate in "manager on-call" responsibilities on a rotating basis with other Management staff, providing 24-hour accessibility.
• Comply and cooperate with internal and or outside staff during any inspection or investigation
• Maintains up to date professional knowledge through reading, workshops and conferences.
• Awareness of and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.
• Assists with the planning and implementation of community events and cross trainings
• Other duties as requested by supervisor.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.

Requirements

Physical Demands/Work Environment

The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform lifting up to 25lbs. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance

Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.

Additional Requirements

• Demonstrate ethical business practices, in conformance with all state and federal laws and regulations.
• Able to function independently with minimum supervision.
• Able to use good professional judgement in ongoing decision-making.
• Possess excellent verbal and written communication skills.
• Previous experience working with diverse populations, including low to moderate-income families.
• Ability to multi-task and prioritize duties.
• Ability to travel in all weather conditions throughout the counties served.
• Willingness to foster agency, department and program wide cooperation and teamwork through use of positive/constructive communication techniques.
• Ability to maintain absolute confidentiality in regard to all records reviewed including consumer records, employee records and billing records.
• Proficiency and experience with PC’s and Microsoft applications.
• Ability to analyze and interpret data and to handle problem resolution.
• Continuous use of a reliable, registered, and insured vehicle.
• Demonstrate full adherence to the CCFCS Code of Conduct and all policies/procedures related to compliance.
• Demonstrate commitment to Agency Mission Statement.
• Provide effective, equitable, understandable, and respectful quality care and services that are responsive to diverse cultural health beliefs and practices, preferred languages, health literacy and other communication needs.

Join us and help make a positive impact in our community!

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Salary Description

$60,000 - $63,000