Residence Manager

ADAPT Community Network; New York (NY); On-site; USD 36,000 - 38,000; Full time

Benefits offered by this job

Industry-leading benefits

Job summary

ADAPT Community Network is seeking a Residence Manager to oversee the daily operations of a residential program for individuals with developmental disabilities. You will supervise staff, manage facility operations, ensure safety and compliance, and support independence and community inclusion.

The role requires supervision experience, leadership skills, and knowledge of OPWDD standards; valid NY driver’s license and AMAP certification are preferred.

Qualifications

• High School Diploma or GED required; Bachelor’s Degree in Human Services or related field preferred.
• Minimum of three (3) years of supervisory or managerial experience, preferably in a residential or developmental disabilities setting.
• Valid New York State Driver’s License in good standing required.
• AMAP certification or eligibility required.
• Strong leadership and supervisory skills with ability to coach, motivate, and support staff.
• Excellent interpersonal and communication skills; ability to interact with people we support, families, staff and external partners.
• Proficiency in Microsoft Office and electronic documentation systems.

Responsibilities

• Collaborates with interdisciplinary team to coordinate treatment and service plans for people we support.
• Ensures health, safety, and dignity of people we support at all times.
• Oversees medical care needs, including medication administration and coordination with clinical staff.
• Supports people we support in developing daily living skills and community participation.
• Advocates on behalf of people we support with programs, employers, healthcare providers, and community organizations.
• Coordinates transportation and ensures availability and maintenance of adaptive equipment.
• Supports hiring, orientation, training, scheduling, and supervision of residential staff across all shifts.
• Provides coaching, performance evaluations, and disciplinary actions as needed.
• Ensures staff participate in trainings, meetings, and in-service development.
• Promotes accountability, teamwork, and person-centered support.
• Manages facility, safety systems, and equipment inspections.
• Ensures compliance with OPWDD and agency policies.
• Oversees household finances, payroll, cash and supply inventory.
• Maintains accurate documentation and prepares for audits and quality reviews.
• Responds to medical and behavioral emergencies per procedures; provides first aid, CPR, and crisis intervention.

Skills

Leadership

Supervisory experience

Interpersonal communication

Documentation

Microsoft Office

Education

High School Diploma or GED

Bachelor’s Degree in Human Services or related field

AMAP certification

Tools

Electronic documentation systems

Job description

Description

Why Join ADAPT?

It's more than a job; it's a calling. It's where passion meets purpose. ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC provides a multitude of services to people with developmental disabilities. At ADAPT, we are 3,000 strong, and it takes every one of us to empower the lives of the people we support. With caring and great resources at hand, we know what it takes to help people live fuller, happier, healthier lives. Our employees show their commitment to the people we support every day, and we all deliver on our promise to provide innovative and comprehensive services to individuals with developmental disabilities.

SUMMARY

Under the supervision of program leadership, the Residence Manager is responsible for the daily operations of a residential program, ensuring a safe, supportive, and person-centered living environment for individuals with developmental disabilities. This role provides direct supervision to the residential staff, oversees facility management, and ensures compliance with OPWDD regulations and agency standards. The Residence Manager plays a key role in supporting independence, well-being, and community inclusion for the people we support, while maintaining a high standard of care and operational excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaborates with the interdisciplinary team to coordinate the treatment and service plans for the people we support.
• Ensures the health, safety, and dignity of the people we support are maintained at all times.
• Oversees medical care needs, including medication administration and coordination with clinical staff.
• Supports the people we support in developing daily living skills, promoting independence in household tasks, personal care, and community participation.
• Advocates on behalf of the people we support with programs, employers, healthcare providers, and community organizations to ensure appropriate services and opportunities.
• Coordinates transportation and ensures availability and maintenance of adaptive equipment.
• Supports the hiring, orientation, training, scheduling, and supervises residential staff, ensuring adequate coverage across all shifts, including holidays and emergencies. This may include covering shifts, if needed.
• Provides ongoing coaching, performance evaluations, and disciplinary actions as needed.
• Ensures staff participation in mandatory trainings, team meetings, and in-service development.
• Promotes a culture of accountability, teamwork, and person-centered support.
• Manages the physical program, including maintenance, safety systems, and equipment inspections.
• Ensures compliance with OPWDD, agency policies, and regulatory requirements.
• Oversees household finances, including bank accounts for the people we support, payroll, petty cash, and supply inventory.
• Maintains accurate and timely documentation, including residential records, incident reports, and administrative reports.
• Prepares for and participates in audits, inspections, and quality assurance reviews.
• Responds to medical and behavioral emergencies with sound judgement and in accordance with approved procedures.
• Provides first aid, CPR, and crisis intervention as needed.
• Ensures that staff follow all behavior management guidelines and that incidents are reported and addressed promptly.
• Acts as a liaison with families, guardians, and external stakeholders to maintain open communication and collaboration.
• Participates in agency committees, trainings, and professional development as assigned.
• Performs other related duties as requested.

QUALIFICATIONS

• High School Diploma or GED required; Bachelor’s Degree in Human Services or related field preferred.
• Minimum of three (3) years of supervisory or managerial experience, preferably in a residential or developmental disabilities setting.
• Valid New York State Driver’s License in good standing required.
• Must be AMAP (Approved Medication Administration Personnel) certified or eligible for certification.
• Strong leadership and supervisory skills with the ability to coach, motivate, and support staff.
• Excellent interpersonal and communication skills, with the ability to interact effectively with the people we support, families, staff, and external partners.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Knowledge of OPWDD regulations and experience working with individuals with developmental disabilities preferred.
• Ability to maintain confidentiality and exercise discretion in handling sensitive information.
• Proficiency in Microsoft Office and electronic documentation systems.

COMPENSATION: $26.16 - $27.80/hour (after probation) + Industry-Leading Benefits for all full-time employees.

At ADAPT, we value diversity, equity, inclusion, accessibility, and belonging. We strive to ensure that our employees are comfortable bringing their whole, authentic self to work and that the people we support can also be their authentic selves. We value diverse backgrounds, opinions, ideas, and ways of thinking. We aim to build an inclusive and diverse workforce that is empowered and supported with leaders who create diverse and inclusive teams. We continuously seek opportunities for the organization to foster a more positive, respected, united, and collaborative culture.

ADAPT Community Network is proud to be an equal opportunity employer and is committed to creating an inclusive environment for all employees. Qualified candidates of diverse ethnic and racial backgrounds and status are encouraged to apply for vacant positions at all levels.