Residence Manager

Birch Family Services; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Birch Family Services in New York City seeks a Manager to oversee the daily operations of a residential facility, supervise staff, plan treatments, and maintain the physical plant to ensure quality services for residents.

The role requires coordinating schedules, ensuring medication oversight with nurses, attending meetings with schools and day programs, and upholding agency policies while communicating professionally with families and partner programs.

Qualifications

• Bachelor’s degree in Psychology, Rehabilitation Counseling or related human service field.
• Minimum 3 years administrative/managerial experience with emotionally disabled population.
• Must successfully complete Medication Administration Course within 90 days of employment.
• Proficiency with basic computer usage and Microsoft Office Suite.

Responsibilities

• Oversee daily operation of the residential facility and supervise staff.
• Assist in treatment planning and maintain the physical plant.
• Ensure schedule coverage and program coordination with schools/day programs.
• Monitor medication administration and collaborate with nurses.
• Maintain incident, behavior and log records in accordance with policy.
• Represent the agency in meetings with families, schools and community partners.

Skills

Management

Communication

Organizational skills

Staff supervision

Microsoft Office

Education

Bachelor’s degree in Psychology or related field

Tools

Microsoft Office Suite

Job description

The Manager manages the daily operation of the residential facility, including staff supervision, treatment planning, and maintenance of the physical plant to ensure quality services to all residents and assists in maximizing the functioning of emotionally disabled adults in order to prevent hospitalization.

We are currently hiring in Manhattan, Queens, and Brooklyn.

Essential Function

Support the individual by supporting a comfortable home environment. Examples include but are not limited to:

• Insure that shifts have adequate coverage. This includes alerting the Program Coordinator when essential staff calls out to ensure that appropriate coverage is available within the residence.
• Insure that SS receive a schedule informing them of responsibilities.
• From direct observations, insure that all SS are following the schedule.
• Insure that SS manage the DCC’s which would entail documenting house and occurrence log.
• From direct observations, insures that SS are completing goals according to method.
• From direct observations, insure that SS, when necessary are implementing behavioral support plans accordingly.
• Attend semi-annual, annual and special meetings at schools and/or day treatment programs.
• Communicate professionally with schools and/or day treatment programs when necessary.
• Ensure that clothing inventories are completed monthly
• Monitor the distribution of medications weekly, collaborate with nurses on medical issues or concerns that affect the individuals and assist with scheduling medical appointments and insure that medication is ordered.
• Ensure that quarterly drug regimens are completed, reviewed by the pharmacist and placed in the record.
• Verify that contact with schools, day treatment programs and family is documented.
• Ensure that fire drills are conducted according to schedule.
• Ensure that clinical teams are informed of needed program and recreational supplies.
• Adhere to the policies and procedures of the agency and attend all necessary meetings as assigned by the Program Coordinator.
• Maintain appropriate and effective interpersonal relationships with team members, DCC, SS, clinicians, supervisors, support and administrative staff.
• Demonstrate understanding of abuse and incident reporting regulations and collaborate with Quality Assurance Team with internal investigation and or reportable incidents that are under Justice Center review.
• Demonstrate and understand the philosophy of the agency regarding behavior modification, communication, community inclusion, etc.
• Inform Program Coordinator of outstanding staff performance and any staff disciplinary concerns.
• Inform RN and Nursing Administrator of any consumer medical concerns or changes in an individual’s behavior.
• Perform DCC/SS responsibilities in the absence and/or shortage of staff to ensure that all individuals are in a safe and healthy living environment.
• Provide in house training to new employees.
• May be assigned other tasks and duties.

Qualifications

Education

Bachelor’s degree in Psychology, Rehabilitation Counseling or related human service field or an equivalent combination of education and experience will be considered in lieu of degree.

Experience

Minimum 3-year experience working with developmentally disabled population preferably in a residential, health or treatment related setting preferred.

Specialized Knowledge, Licenses, etc.

• A minimum of 3 years administrative/managerial experience with emotionally disabled population.
• Must successfully complete Medication Administration Course within 90 days of employment.
• Excellent management, communication and organizational skills.
• Demonstrated competency in written, verbal and computational skills to present and document records in accordance with program standards.
• Proficiency with basic computer usage and Microsoft Office Suite.
• Experience working with the CRP population preferred
• QDIP Certification preferred
• Valid NYS Driver’s License required
• Ability and willingness to obtain certification in SCIPR Competencies and advance to Promote Competencies

EEO Statement

Birch Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Birch Family Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Birch Family Services expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Birch Family Services’ employees to perform their job duties may result in discipline up to and including discharge.