Operations Coordinator

Birch Family Services; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Birch Family Services in New York City is seeking an Operations Coordinator to supervise the management of community residences. The coordinator ensures consumer safety, enhances quality of life, and oversees compliance with agency standards.

The ideal candidate has a BSW or related degree and 3-5 years' managerial experience with developmentally disabled populations. This full-time role requires flexibility, including evenings and weekends.

Qualifications

• Minimum 3-5 years clinical/managerial experience with developmentally disabled population.
• Strong experience with emotionally disabled population.
• Valid NYS Driver’s License required.

Responsibilities

• Supervise and provide direction to managerial staff.
• Ensure consumer safety and enhance quality of life.
• Collaborate with other departments for effective residence management.

Skills

Management

Communication

Organizational Skills

Team Collaboration

Education

BSW or related degree

Tools

Microsoft Office Suite

Job description

The Operations Coordinator is responsible for the overall management and supervision of the community residence. The Coordinator is responsible for providing oversight to a cluster of residences as it relates to integrity: residential life, fiscal, compliance, incident review, medical, clinical and nutrition. The Operations Coordinator supervises and provides direction to manager based on Birch’s Holistic approach, ensures consumer safety, enhances the quality of life and continuity of care for the individuals served and works in collaboration with other departments to ensure that procedures are properly implemented within the residence. This position is full time and the candidate must be able to work a flexible schedule including some late evenings, early mornings and/or weekends.

Essential Functions

• Manages program services, improves existing services and provides input on components needed to meet the need of the individual served within the residence.
• Provides oversight with protecting consumers and plan/provide complete 24 hour coverage of the residences. Ensure the safety and well- being of all consumers residing in the residence.
• Ensures that program billing documentation follow state mandates and agency protocols.
• Acts as an advocate for residence as appropriate; encourages and supports self-advocacy.
• Managing all services in compliance with agency standards.
• Ensure that important, significant information is relayed to the school and or dayhab. Information can include but is not limited to, medication changes; hospitalization/ER visits, behavior changes and family issues.
• Provides oversight to how meetings are conducted with parents, correspondents and advocates are informed of their family member’s condition and progress. This includes immediate notification of injuries, illness or other significant events impacting on the family member’s quality of life.
• Directs the activities of the Interdisciplinary Treatment Team (IDT) to ensure that each individual has a service plan that is designed to address all of his or her needs and desires and enables them to achieve their potential. Works collaboratively with the clinical/medical team to ensure that all appointments, referrals and follow-up appointments are followed through as prescribed.
• Work in conjunction with Residence Managers to ensures that the individuals are offered appropriate referral for any recommended services which cannot be provided by the clinical team.
• Provides supervision and oversight with ensuring the safety & well-being of all consumers residing in the residence.
• Works as a member of the social service team in the development of off- site recreation, socialization, educational and skill building activities with a view towards community inclusion and integration.
• Plans & offers complete 24-hour coverage of the residence.
• Collaborates with Human Resources on recruitment functions and assists with site visits and interviews. After the onboarding processes, trains, supervises and evaluates all staff employed in the residence, this is inclusive of all direct support professionals, clinical, and support staff.
• Mentors and coaches’ employees to ensure that each staff member is able to perform his or her job functions.
• Makes certain that the physical plant of the facility is clean, well maintained and free of hazardous conditions.
• Provides oversight with maintaining accounts for each individual’s personal allowance, bankbooks, deposits, withdrawals and fiscal records.
• Ensures the adequate supply of food, household supplies, medication and medical supplies, and any other items necessary for the appropriate care of individual in residence.
• May be assigned other tasks and duties

Qualifications

Education: BSW or related degree with strong experience with similar populations required. LMSW, QDIP Certification preferred

Experience: A minimum of 3-5 years of clinical/managerial experience with emotionally and developmentally disabled population.

Specialized Knowledge, Licenses, etc.

• A minimum of 3-5 years management experience with emotionally disabled population.
• Must successfully complete Medication Administration Course within 90 days of employment.
• Excellent management, communication and organizational skills.
• Demonstrated competency in written, verbal and computational skills to present and document records in accordance with program standards.
• Proficiency with basic computer usage and Microsoft Office Suite.
• Experience working with the CRP population preferred
• Valid NYS Driver’s License required
• Ability and willingness to obtain certification in SCIPR Competencies and advance to Promote Competencies

EEO Statement

Birch Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Birch Family Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Birch Family Services expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Birch Family Services’ employees to perform their job duties may result in discipline up to and including discharge.