Residence Manager

Bobit Business Media; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Saint Dominic's Family Services in New York supervises direct care staff and coordinates services for individuals, ensuring adherence to Life Plans and agency policies. The role emphasizes safe, respectful environments and timely documentation, with a focus on compliance and teamwork.

As part of the leadership team, you will train staff, monitor performance, and maintain regulatory standards while supporting families and guardians in coordinating medical and community services.

Qualifications

• Associate degree or high school diploma plus 5 years of related work experience.
• Three years of supervisory experience.
• A valid, non-restricted driver's license is required.

Responsibilities

• Ensure individuals receive services in accordance with their Individualized Service Plans (Life Plans, SAPs, behavior support plans, medical plans, and agency policies).
• Promote a safe, respectful, and abuse-free environment at all times.
• Monitor individuals’ health, safety, and emotional well-being and ensure appropriate follow-up and documentation.
• Coordinate medical appointments, follow-through on recommendations, and communication with nursing and clinical staff.
• Ensure accurate and timely documentation, including progress notes, incident reports, fire drills, and other required records.
• Supervise, schedule, and evaluate direct care staff.
• Ensure staff are properly trained, certified, and recertified as required (e.g., AMAP, medication administration, first aid/CPR, behavior management).
• Provide coaching, guidance, and corrective action when necessary.
• Ensure adequate staffing coverage and compliance with staffing ratios.
• Promote teamwork, accountability, and professional conduct.
• Maintain compliance with all applicable state regulations, licensing requirements, and agency standards.
• Conduct regular audits of house documentation, MARs, financial records, and safety checks.
• Ensure all incidents, allegations, and concerns are reported immediately and in accordance with policy.
• Participate in audits, inspections, and corrective action plans as required.
• Oversee household operations, including cleanliness, maintenance, food supplies, and safety equipment.
• Manage individual funds in accordance with agency and regulatory guidelines, ensuring accurate ledgers and documentation.
• Ensure proper use and safeguarding of individual property and funds.
• Serve as the primary point of contact for families, guardians, case managers, and external providers.
• Attend meetings related to individuals served, including Life Plan meetings and team reviews.
• Communicate effectively with supervisors regarding program operations, staffing, and individual needs.
• Respond promptly and professionally to concerns or emergencies.
• Other related duties as assigned.

Skills

Supervisory experience

Driver's license

Education

Associate degree or high school diploma with 5 years related experience

Three years of supervisory experience

Valid driver’s license (non-restricted)

Job description

Saint Dominic's Family Servicesis an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).

To read more about this, view the EEO is the Law poster.

Duties & Responsibilities:

• Ensure individuals receive services in accordance with their Individualized Service Plans (Life Plans (LP and Staff Action Plans (SAP), behavior support plans, medical plans, and agency policies
• Promote a safe, respectful, and abuse-free environment at all times.
• Monitor individuals’ health, safety, and emotional well-being and ensure appropriate follow-up and documentation.
• Coordinate medical appointments, follow-through on recommendations, and communication with nursing and clinical staff.
• Ensure accurate and timely documentation, including progress notes, incident reports, fire drills, and other required records.
• Supervise, schedule, and evaluate direct care staff.
• Ensure staff are properly trained, certified, and recertified as required (e.g., AMAP, medication administration, first aid/CPR, behavior management).
• Provide coaching, guidance, and corrective action when necessary.
• Ensure adequate staffing coverage and compliance with staffing ratios.
• Promote teamwork, accountability, and professional conduct.
• Maintain compliance with all applicable state regulations, licensing requirements, and agency standards.
• Conduct regular audits of house documentation, MARs, financial records, and safety checks.
• Ensure all incidents, allegations, and concerns are reported immediately and in accordance with policy.
• Participate in audits, inspections, and corrective action plans as required.
• Oversee household operations, including cleanliness, maintenance, food supplies, and safety equipment.
• Manage individual funds in accordance with agency and regulatory guidelines, ensuring accurate ledgers and documentation.
• Ensure proper use and safeguarding of individual property and funds.
• Serve as the primary point of contact for families, guardians, case managers, and external providers.
• Attend meetings related to individuals served, including Life Plan meetings and team reviews.
• Communicate effectively with supervisors regarding program operations, staffing, and individual needs.
• Respond promptly and professionally to concerns or emergencies.
• Other related duties as assigned.

Education & Experience

• Associate degree or high school diploma plus 5 years of related work experience.
• Three (3) years of supervisory experience.
• A valid, non-restricted and acceptable driver’s license is required.

Physical Requirements:

• Ability to stand, walk, bend, and assist individuals with daily activities.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift, push, or pull up to 25 pounds or more as needed
• Ability to work flexible hours, including evenings, weekends, and on-call responsibilities as required.
• Required to commute to other agency locations as needed.