Residence Inn Topeka - Front Desk Agent

Aimbridge Hospitality; Topeka (KS); On-site; USD 25,000 - 35,000; Full time

Job summary

Aimbridge Hospitality is looking for a Front Desk Agent at their Residence Inn in Topeka, Kansas. This role is critical in ensuring a seamless and inviting experience for guests, focusing on excellent customer service, communication, and problem-solving. Candidates should possess a high school diploma, with prior hotel experience preferred.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• Must maintain a friendly and warm demeanor.
• Experience in customer service and problem-solving.
• Ability to multitask efficiently in a busy environment.

Responsibilities

• Provide outstanding service to guests and enhance guest satisfaction.
• Handle customer inquiries, reservations, check-ins, and check-outs.
• Evaluate and resolve guest concerns quickly and accurately.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Experience in a hotel or related field preferred

Tools

Hotel management software

Microsoft Office suite

Job description

Join to apply for the Residence Inn Topeka - Front Desk Agent role at Aimbridge Hospitality

1 day ago Be among the first 25 applicants

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Join Our Team as a Front Desk Agent!

Key Skills/Responsibilities

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Application deadline for Colorado positions:

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Hospitality

Referrals increase your chances of interviewing at Aimbridge Hospitality by 2x

Sign in to set job alerts for “Front Desk Representative” roles.