Residence Inn Portland - Front Desk Agent

Aimbridge Hospitality; Portland (OR); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality team as a Front Desk Agent in Portland! You will be the face of our hotel, providing exceptional customer service and ensuring smooth operations at the front desk. Your role will involve multitasking, problem-solving, and financial management while creating a welcoming atmosphere for all guests. Enjoy a dynamic work environment with opportunities for growth and access to a range of benefits.

Benefits

Daily Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability Income

Life Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide friendly, outstanding service to guests.
• Resolve guest concerns efficiently and accurately.
• Handle reservations, check-ins, and check-outs simultaneously.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

Residence Inn Portland - Front Desk Agent
Address: 9301 NE Cascades Pkwy, Portland, OR, 97220

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the key to our guest experience, responsible for delivering excellent customer service and ensuring smooth front desk operations to create a welcoming environment for all guests.

Key Skills and Responsibilities

1. Customer Service Excellence: Provide friendly, outstanding service to guests, enhancing their satisfaction.
2. Communication: Convey information effectively and address guest inquiries promptly.
3. Problem-Solving: Resolve guest concerns efficiently and accurately.
4. Multitasking: Handle reservations, check-ins, and check-outs simultaneously.
5. Financial Skills: Understand and work with basic financial information.

Education & Experience

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits

Eligible full-time employees after an initial period can access benefits including:

• Daily Pay (ask your Recruiter for details)
• Medical, Dental, and Vision Insurance
• Disability Income (Short-term & Long-term)
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Property Information

Enjoy amenities like free shuttle service to Portland International Airport, free Wi-Fi, large suites with kitchens, indoor saltwater pool, hot tub, fitness center, and a hot breakfast buffet. Social evenings are organized thrice weekly for guests to mingle.