Residence Inn Pleasanton Hotel Front Office Manager

Davita Inc.; Pleasanton (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

The Residence Inn by Marriott Pleasanton is seeking a Front Office Manager to enhance guest experiences and oversee front office operations. This role requires strong supervisory skills and experience in hospitality, offering a vibrant work environment with team support and various employee benefits.

Benefits

401(k) retirement plan with 4% match

Discounts at Marriott hotels

Paid sick time and health benefits

Dynamic hotel environment

Qualifications

• 2-3 years of experience as a Front Office Supervisor or Manager.
• 2-4 years of experience as a Guest Service/Front Desk Agent.

Responsibilities

• Supervising front office staff and resolving guest complaints.
• Training guest service agents and handling guest credit issues.

Skills

Guest Service

Supervision

Conflict Resolution

Schedule Flexibility

Education

High school diploma or GED

College degree

Job description

Description

HOURLY RATE OF PAY: $30 - $32

The Residence Inn by Marriott Pleasanton is a beautiful all-suite hotel located near I-580 and I-680, adjacent to Stoneridge Mall. With 3 floors, 135 suites, and 3 meeting rooms, our extended-stay hotel offers guests a true "home away from home" experience.

We are currently seeking a Front Office Manager to join our welcoming team. If you're passionate about hospitality and thrive in a fun, fast-paced environment, this could be the perfect opportunity for you!

What You'll Do:

The Front Office Manager is responsible for delivering exceptional service to our guests-from reservation to departure. This role involves supervising front office staff, resolving guest complaints, handling guest credit issues, and assisting in training guest service agents.

Schedule flexibility is a must! This position requires availability for AM and/or PM shifts, including weekends and holidays.

What We're Looking For:

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  High school diploma or GED required; college degree preferred

  
  


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  2-3 years of progressive experience as a Front Office Supervisor and/or Manager

  
  


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  2-4 years of experience as a Guest Service/Front Desk Agent

  
  


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  Valid driver's license

  
  


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  Open availability for AM and PM shifts

  
  


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  Relevant military experience in a comparable role is a plus

  
  

Why You'll Love Being Part of Our Team:

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  Be part of a warm, team-oriented culture where your contributions matter

  
  


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  Enjoy a vibrant and energetic hotel environment

  
  


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  Access special rates at any Marriott brand hotel-over 30 brands worldwide

  
  


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  Get additional discounts at select hotels within our portfolio

  
  


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  Plan for your future with our 401(k) retirement plan with a 4% match and immediate 100% vesting

  
  


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  Receive paid sick time and, for full-time team members, benefits including medical, dental, vacation, and holiday pay

  
  

The Residence Inn Pleasanton is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to [e-mail] or call 925-227-0500 to let us know the nature of your request.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.