Residence Inn Madison East - Front Desk Agent

Aimbridge Hospitality; Madison (WI); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent for their Residence Inn Madison East. This role is crucial for ensuring exceptional guest experiences by providing outstanding customer service and managing front desk operations. Ideal candidates will have a high school diploma and experience in hospitality, with a friendly demeanor and effective communication skills.

Benefits

Medical, Dental, and Vision coverage

Paid Time Off

Employee Assistance Program

401(k) plan

Daily Pay option

Qualifications

• Experience in hospitality preferred.
• Entry-level position.
• Familiarity with hotel management software.

Responsibilities

• Deliver outstanding customer service.
• Handle reservations, check-ins, and check-outs.
• Communicate effectively with guests and team members.

Skills

Customer Service

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Residence Inn Madison East - Front Desk Agent

Join us to apply for the Residence Inn Madison East - Front Desk Agent role at Aimbridge Hospitality.

Position Overview

The Front Desk Agent plays a key role in delivering exceptional guest experiences by providing excellent customer service and ensuring smooth front desk operations.

Key Responsibilities

• Deliver outstanding customer service with a friendly, professional demeanor.
• Communicate effectively with guests and team members, addressing inquiries and resolving issues promptly.
• Handle reservations, check-ins, and check-outs efficiently while managing multiple tasks.
• Understand and work with financial information, performing basic arithmetic as needed.

Qualifications

• High school diploma or equivalent; experience in hospitality preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits

• Medical, Dental, and Vision coverage after initial period.
• Paid Time Off, Employee Assistance Program, 401(k) plan.
• Daily Pay option available.

About Our Property

Located near the University of Wisconsin and Wisconsin Dells, our pet-friendly hotel offers spacious suites with full kitchens, ideal for families and business travelers alike.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Hospitality