Residence Inn Louisville Downtown - Front Desk Agent

Aimbridge Hospitality; Louisville (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to enhance guest experiences at their Louisville location. This entry-level role is crucial for managing guest interactions, ensuring smooth check-ins and check-outs, and providing outstanding customer service. Ideal candidates will possess strong communication skills and the ability to multitask effectively. With a comprehensive benefits package and a welcoming environment, this position offers a fantastic opportunity to start your career in hospitality. Join a team dedicated to excellence and make a difference in every guest's stay.

Benefits

Daily Pay options

Medical, Dental, Vision

Disability Insurance

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• High school diploma or equivalent; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Manage guest interactions, reservations, check-ins, and check-outs.
• Ensure excellent customer service and smooth front desk operations.

Skills

Customer Service

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High School Diploma

Tools

Hotel Management Software

Microsoft Office

Job description

Residence Inn Louisville Downtown - Front Desk Agent

Join to apply for the Residence Inn Louisville Downtown - Front Desk Agent role at Aimbridge Hospitality.

Job Details

Position: Front Desk Agent

Location: Louisville, KY

Pay Range: $16.50/hr (fixed range)

Seniority Level: Entry level

Employment Type: Full-time

About the Role

The Front Desk Agent is vital to our guest experience, ensuring excellent customer service and smooth front desk operations. Responsibilities include managing guest interactions, reservations, check-ins, and check-outs, and maintaining a welcoming environment.

Key Skills & Responsibilities

• Customer Service: Provide outstanding service with a friendly demeanor.
• Communication: Convey information effectively and address guest inquiries promptly.
• Problem-Solving: Resolve guest concerns efficiently.
• Multitasking: Handle multiple tasks like reservations and check-ins seamlessly.
• Financial Skills: Understand and work with basic financial information.

Qualifications

• High school diploma or equivalent; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits

Eligible employees enjoy a benefits package including:

• Daily Pay options
• Medical, Dental, Vision
• Disability Insurance
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Property Highlights

Located near Louisville Slugger Field and Actor's Theater, featuring an indoor pool, suites with full kitchens, gym, hot tub, and complimentary breakfast.