Residence Inn Austin Round Rock - Front Desk Agent

Aimbridge Hospitality; Round Rock (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent for their Residence Inn in Round Rock, TX. This role involves providing exceptional customer service, managing guest check-ins and check-outs, and ensuring a welcoming atmosphere. Ideal candidates will possess a high school diploma and have experience in hotel operations.

Benefits

Medical, Dental, and Vision Insurance

Paid Time Off

Short and Long-Term Disability Insurance

401(k) Retirement Plan

Daily Pay option

Qualifications

• High school diploma or equivalent; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Manage guest check-ins and check-outs.
• Handle guest inquiries and resolve issues.
• Maintain a welcoming front desk environment.

Skills

Customer Service

Communication

Problem Solving

Multi-tasking

Basic Financial Transactions

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Residence Inn Austin Round Rock - Front Desk Agent

Join to apply for the Residence Inn Austin Round Rock - Front Desk Agent role at Aimbridge Hospitality.

Job Details

Position: Front Desk Agent

Location: Round Rock, TX

Pay Range: $15.00/hr (fixed range)

Employment Type: Full-time

About the Role

The Front Desk Agent is the key to our guest experience, providing excellent customer service and ensuring smooth front desk operations. Responsibilities include managing guest check-ins and check-outs, handling guest inquiries, and maintaining a welcoming environment.

Key Skills and Responsibilities

• Deliver outstanding customer service with a friendly demeanor.
• Communicate effectively with guests and team members.
• Resolve guest issues efficiently and professionally.
• Manage multiple tasks such as reservations and billing.
• Understand basic financial transactions.

Qualifications

• High school diploma or equivalent; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off and Employee Assistance Program
• Short and Long-Term Disability Insurance
• 401(k) Retirement Plan
• Daily Pay option

About the Property

Our pet-friendly, apartment-style suites offer spacious accommodations with full kitchens, flat-screen TVs, and separate living areas. Enjoy amenities like a free hot breakfast, 24-hour market, outdoor pool, and sports facilities. Conveniently located near Dell and Hospira, ideal for both business and leisure travelers.