Residence Hall Coordinator

Illinois State University; Normal (IL); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health, dental, vision, and life insurance

Retirement planning options

Tuition waiver benefits

Paid holidays

Paid benefit time

Job summary

Illinois State University is seeking a Residence Hall Coordinator to provide leadership and direction for residence halls. This full-time, live-in position involves supervising a comprehensive residential program, processing conduct cases, and supporting student leadership development. Required qualifications include a Bachelor's degree and administrative experience, while a Master's degree is preferred. The role offers various university benefits, including health insurance and tuition waivers.

Qualifications

• At least two (2) years of part-time administrative experience.
• Ability to maintain confidentiality and professionalism.
• Ability to provide student-centered and customer-service-oriented responses.

Responsibilities

• Supervise and maintain a comprehensive residential living program.
• Process conduct cases related to policy violations.
• Ensure effective communication daily.

Skills

Administrative experience

Problem-solving skills

Interpersonal skills

Communication skills

Organizational skills

Education

Bachelor’s degree (US equivalent)

Master’s degree (preferred)

Job description

Job no: 521835 Work type: On Campus Location: Normal, Illinois Title: Residence Hall Coordinator Department: University Housing Services Campus Location: Normal, IL

Job Summary

The Residence Hall Coordinator (RHC) provides year‑round leadership and direction for one or more residence halls/buildings. The RHC supervises and maintains a comprehensive, inclusive residential living program for students and summer conference guests. They are responsible for developmental programs for professional staff, paraprofessional staff, and student leaders. The RHC is responsible for the daily direction of the residential facilities, operations, and programs. The RHC also serves on at least one University Housing Services professional staff standing committee. The RHC processes conduct cases related to policy violations in the residence halls, including investigation, student meetings, and assigning pertinent sanctions. Some RHCs also serve in advising roles to registered student organizations in the residential communities. The RHC will strive to create a residential environment conducive to living and learning.

This is a 12‑month, full‑time, live‑in position with an annually renewable contract for a maximum of five (5) years.

Additional Information

Live‑in accommodations are provided for the benefit of the employer in performance of the duties assigned and may be changed as needed. The incumbent must have flexibility related to maintenance work in a personal apartment. Apartments are two bedrooms; capacity varies and is designated by environmental health and safety. All meal‑plan benefits are taxable and provided for business purposes and the benefit of the employer in the performance of duties assigned, and may be changed as needed. The incumbent will be held financially accountable for keys and may be assigned to a new residential area to accommodate organizational needs, requiring moving to a new apartment (responsible for own moving expenses). The incumbent is part of a 24/7/365 on‑call/duty coverage with university staff for the residential communities and travels between buildings without a car in year‑round conditions to fulfill responsibilities.

Salary Rate / Pay Rate

$3,881/month

University Benefit Highlights

• Insurance benefits, including health, dental, vision, and life
• Retirement and supplemental retirement planning options
• Tuition waiver benefits available to staff as well as their eligible dependents
• Paid holiday / administrative closures during Thanksgiving and Winter Breaks
• Paid benefit time

Required Qualifications

• Bachelor’s degree (US equivalent).
• At least two (2) years of part‑time administrative experience at the time of hire.
• Ability to travel between residential buildings and respond to critical incidents within 10 minutes.
• Ability to maintain confidentiality and professionalism.

Preferred Qualifications

• Master’s degree.
• Ability to provide effective supervision through challenge and support to Resident Assistant Interns, developing their NACE competencies.
• Strong administrative and organizational skills; competent computer and Microsoft Office skills.
• Strong work ethic.
• Strong problem‑solving skills.
• Strong interpersonal and team‑building skills.
• Ability to provide student‑centered and customer‑service‑oriented response to individuals and community.
• Strong oral and written communication skills, as well as active listening skills.
• Flexibility and adaptability in shifting from one task to another.

Work Hours

Office hours are generally Monday – Friday, 8:00 am – 4:30 pm. This position serves in an on‑call rotation responding to crisis.

Functional Expectations

• Move about in various locations across campus as needed to complete day‑to‑day work.
• Effectively communicate daily.
• Remain at a workstation for extended periods.

Equal Opportunity Statement

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438‑3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.