Residence Education Coordinator

PeakMade Real Estate; Chicago (IL); On-site; USD 55,000 - 57,000; Full time

Benefits offered by this job

Rent discount

Job summary

PeakMade in Chicago is seeking a Residence Education Coordinator to lead a 1,700+ student community across multiple downtown universities. You will supervise Resident Advisors, manage crisis responses, and help shape departmental strategy with the Residence Life director.

The role requires a Bachelor's degree (Master's preferred), budget tracking skills, and strong communication. On-site housing benefits may apply; evening/weekend availability is expected during peak times.

Qualifications

• Bachelor's degree required; Master’s degree preferred.
• Experience in community development, educational programming, leadership training, and/or advising student government associations.

Responsibilities

• Provide leadership for residence education programs and supervision of Resident Advisors.
• Offer crisis response leadership for incidents and situations.
• Collaborate with the Director of Residence Life on strategic planning and professional development.
• Foster a multicultural environment focused on leadership through staff selection, training, and community development.
• Adjudicate conduct violations and administer judicial procedures to encourage appropriate behavior.
• Collaborate with institutions and staff to address resident needs and concerns.
• Respond to issues raised by students, parents, staff, and guests.
• Provide high customer service in day-to-day operations.

Skills

Relationship building

Team player

Customer service

Verbal and written communication

Time management

Crisis leadership

Education

Bachelor's degree

Master's degree preferred

Tools

StarRez

Microsoft Office

Job description

The Residence Education Coordinator (REC) is responsible for providing day-to-day administration, supervision, and management of their assigned residential community and Resident Advisor team, as well as leadership for the development of the entire community of 1700+ students from 5+ downtown Chicago universities.

What You’ll Do:

• Provide leadership for residence education programs through their work with residents and their supervision of Resident Advisors.
• Provide appropriate crisis response leadership for a variety of incidents and situations.
• Collaborate with the Director of Residence Life, developing the departmental strategic planning process, performance review process and professional development opportunities.
• Foster a supportive and challenging multicultural environment focused on leadership through staff selection, training, community development, and interpersonal contact with staff and residents.
• Adjudicate violations of conduct standards and administer judicial procedures that encourage appropriate community behavior.
• Collaborate with member institutions and other staff members to address resident needs, concerns, and interests.

• Respond to and manage any issues, conflict, or concerns brought forth by students, parents, staff, and guests.
• Provide a high level of customer service in communicating with visitors, parents, employees, and vendors in day-to-day operations.
• Responsible for one or more of the following areas: Conduct and Judicial, Resident Advisor Recruitment/Selection/Training, Manage/Plan/Lead Move In & Out Processes in conjunction with the Housing Team, StarRez & Systems Management.
• Provide management, operations support, and leadership of the entire community as a member of the Residence Life and Management Team.

What You’ll Need:

• Ability to develop and cultivate relationships; works well in a team-oriented environment.
• Strong work ethic, with the ability to multitask and prioritize needs.

• Excellent customer service skills while maintaining the highest standards of professionalism.
• Experience with Housing and/or Residence Life software, StarRez strongly preferred, and ability to learn new systems successfully.

• Ability to track and maintain budgets for multiple, large-scale, and ongoing programs.
• Ability to provide direction and development to individuals and staff.
• Excellent record keeping and organization skills.
• Excellent verbal and written communication skills.
• Candidate must be available on evenings and weekends during peak move-in and move-out periods.
• Ability to analyze and evaluate monthly financial statements and develop yearly operating budgets/forecasts

Education & Experience:

• Bachelor’s degree required; Master’s degree preferred.

• Experience in community development, educational programming, leadership training, and/or advising student government associations.
• Proven ability to work productively with a diverse range of students and staff, with sensitivity to the unique qualities of urban education, as well as in high-stress or crisis management situations.
• Computer literacy required, ability to navigate Microsoft Office and learn new software systems successfully.

* Full-time staff members that are required to live on-site per the terms of their position are eligible to receive a discount of 100% on rent.

* The anticipated pay range for this role is $55,000.00 - $57,000.00 annually, with final compensation determined based on experience, skills, and internal equity.