Residence Custodial & Desk Representative

Ravi's Import Warehouse; Berkeley (CA); On-site; USD 27,567,153 - 37,884,000; Full time

Benefits offered by this job

Holiday Season Bonus - Full-time: $1,000, Part-time: $500

Job summary

Ravi's Import Warehouse in Berkeley, CA, is hiring a Full-Time Residence Custodial & Desk Representative. This role includes maintaining cleanliness in the facility and providing excellent customer service.

With a starting rate of $20.11 per hour, this position offers structured hours and potential for wage progression. Ideal candidates have good communication skills and a high school diploma or GED. Join us and contribute to creating a positive environment for residents and guests.

Qualifications

• Good communication skills verbally and in writing.
• Ability to relate effectively to diverse groups of people.
• Basic proficiency in Microsoft Word, Outlook and other office programs.

Responsibilities

• Maintain clean and safe areas throughout the facility.
• Provide hospitality and customer service to residents and members.
• Check in and check out residents and guests.

Skills

Communication skills

Customer service

Basic computer proficiency

Education

High school diploma or GED

Job description

Compensation, Growth & Benefits

This is a union‑represented position covered by a collective bargaining agreement.

Description

New hires begin at $0.50 above the City of Berkeley minimum wage. Effective July 1, 2026, Berkeley’s minimum wage will increase to $19.61 per hour, making the starting rate for this position $20.11 per hour.

Employees are eligible for wage progression increases based on hours worked:

• Starting rate: $20.11/hour
• After 1,000 hours worked: 4% increase to approximately $20.91/hour
• After 2,100 hours worked: advancement to the regular contract rate, currently projected to be approximately $27.58/hour effective July 1, 2026, with additional union‑negotiated increases scheduled in future years.

In addition to hourly wages, eligible employees receive a Holiday Season Bonus under the current union agreement:

• Full‑time employees: $1,000 net pay
• Part‑time employees: $500 net pay

Position Overview

This position is being hired as a Full‑Time Residence Custodial & Desk Representative.

The Current Shift For This Position Is:

• Morning Shift: Tuesday through Saturday, 6:00 AM – 2:00 PM

This is a full‑time position with consistent scheduled hours. The role provides an excellent opportunity to gain YMCA experience, grow within the organization, and be considered for future advancement opportunities as they become available.

The YMCA of the East Bay is committed to creating opportunities for growth, development, and advancement within the organization.

Position Summary

These general functions will be carried out in keeping with the Goals, Policies and Mission of the YMCA of the East Bay. Under the direction of the Residence Property Director, maintain clean and safe areas throughout the facility including residence rooms, common areas and kitchen, as well as assigned areas in the branch. In addition, provide customer service, safety assistance and operations through the Residence Front Desk.

Essential Functions

• Regular attendance and punctuality. The Downtown Berkeley YMCA reserves the right to add or delete essential job functions.
• Provide hospitality, customer service and safety assistance to residents and members in a helpful and courteous manner.
• Wipe down all restrooms multiple times during a shift. Deep clean any restroom as needed.
• Refill supplies in kitchen and all 3 and 4 floor restrooms.
• After a large group – once daily or more if needed – check and clean the kitchen and dining areas, including wet floors, dirty countertops/tables/chairs/microwaves/stoves/dishes and trash.
• Clean and prepare all newly vacant rooms. Disinfect/wipe all surfaces with CDC N List approved products, change linens, vacuum floors, empty trash.
• Collect, wash, fold, and dispense towels and linens to required locations and/or rooms.
• Vacuum/sweep lobby and carpeted common areas and behind desk areas. Wipe down all surfaces at the beginning and end of all shifts.
• Sweep then mop all hard surface floors daily and when needed.
• Empty kitchen, common area and bathroom garbage containers at beginning and end of shift.
• Understand and administer all Front Desk procedures and rules.
• Maintain a clean and organized workstation/front desk.
• Pull the Check In/Check Out List for the day.
• Check in and check out residents and guests.
• Provide leadership and assistance to residents/guests during emergencies.
• Record maintenance, incident and emergency details in Front Desk Log Book.
• Coordinate with maintenance and custodial staff.
• Perform duties of a Custodial Services Representative when called upon.
• Maintain all performance standards.
• Perform other duties as required.

Work Environment & Physical Demands

• Employees will regularly stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. Employees frequently stoop, kneel, crouch, or crawl. Employees occasionally sit, climb or balance, talk or hear, and smell.
• Employees must occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Employees must physically be able to assist residents/guests during emergencies, including providing verbal instructions and physical support while navigating stairs.
• Employees may occasionally work near moving mechanical parts and may be exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock.
• The noise level in the work environment is usually moderate.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• High school diploma or GED preferred, or equivalent experience.
• Good communication skills verbally and in writing. Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Basic proficiency in Microsoft Word, Outlook and other computer programs and office equipment necessary to perform the duties of the job.
• At least 18 years of age.