Residence Counselor

Fountain House; New York (NY); On-site; USD 48,000 - 60,000; Full time

Job summary

Fountain House seeks a Residence Counselor to support residents in licensed Fountain House apartments, focusing on medication management, skills development, and collaborative care planning. The role emphasizes delivering a caring, community-centered environment and advancing the Fountain House model through HERO values and partnerships.

The position requires an undergraduate degree in human services, flexibility for evenings and weekends, and the ability to work under pressure with residents to

Qualifications

• Undergraduate degree in human services or equivalent required.
• Experience in human services preferred.
• Flexible schedule: evenings and weekends as needed.

Responsibilities

• Provide support to residents with medication management and skills building.
• Assist in developing and reviewing service plans with residents.
• Support residents with daily living tasks and housing-related activities.
• Assist residents in moving belongings into Fountain House apartments.
• Ensure compliance with all policies and procedures.
• Collaborate with staff to deliver person-centered services.
• Perform related duties as assigned by supervisor.

Skills

Medication management

Crisis management

Verbal and written communication

MS Office proficiency

Meet deadlines

Independent work

Education

Undergraduate degree in human services

Tools

AWARDS database

Job description

Description

About Fountain House

At Fountain House, we believe in the power of community to transform the lives of individuals with serious mental illness. Every day, thousands of members choose to come to Fountain House to contribute their talents, learn new skills, access opportunities, and form friendships. Members and staff operate successful employment, education, wellness programs and work as partners to perform all the functions that keep our community going. The Fountain House model has been replicated in more than 300 locations in 30 countries and 32 states and currently serves more than 100,000 people with mental illness worldwide. As originators of this approach, we provide leadership by constantly advancing the practice and by leading the conversation around mental health recovery. As a result, Fountain House has created a comprehensive Community System of Care. This includes Clubhouses in Manhattan, the Bronx, Hollywood, California and Care Management, Home and Community-Based Services and a large housing program ranging from 24 hour supervised residences to scattered site supported apartments. We are committed to reducing social isolation, advocating for mental health policy change, and driving solutions that empower our members.

The Supportive Housing program provides exemplary support and assistance to member residents (individuals living with mental illness(es)) in their Fountain House licensed apartments. The Residence Counselor will assist residents in create a caring, collaborative environment where they can develop their skills to transition into independent housing.

Residence Counselors at Fountain House will embody the values of the clubhouse model, demonstrating what we call our HERO characteristics: fierce optimism, professional curiosity, and a deeply communitarian approach to partnerships, leadership, and engagement.

Tuesday to Saturday; 2pm to 10pm

$23.48 per hour

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide support to residents on medication compliance and assist with developing medication management skills.
• Provide training and support with skills building including but not limited to socialization, health services, daily living skills and assertiveness.
• Develop and assist in implementing service plans, which are determined by goals of the residents including reviewing service plans, identifying progress, and revising plan as needed.
• Engage and work alongside residents to perform necessary tasks for the upkeep of the apartment and the well-being of residents.
• Assist residents with moving their belongings into a Fountain House licensed apartment.
• Maintain compliance with all company policies and procedures.
• Perform related duties as assigned by supervisor.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent verbal and written communication skills, including ability to effectively communicate within the agency and with external providers such as Physician, Social Security, Medicaid, Care Mangers, Home and Community Based Services support.
• Excellent computer and software proficiency (MS Office – Word, Excel, and Outlook) required.
• Experience with AWARDS database preferred.
• Must be able to work under pressure and in crises.
• Must be able to meet deadlines while maintaining a positive attitude.
• Ability to work independently and to conduct assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

REQUIRED AND PREFERRED EDUCATION, EXPERIENCE, AND CREDENTIALS

• Undergraduate degree required, preferably in the human service field.
• Relevant experience in human service field, preferred.
• Flexible and able to work late, including evenings and weekends as needed.
• Positive, energetic, dynamic, and engaging personality.
• Collaborative & creative approach to work related duties.

Physical Requirements

• To perform this job successfully, an individual must be able to perform each essential duty and meet all physical requirements satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.