Residence Club Assistant Front Desk Manager

Four Seasons Hotel and Resorts Gruppe; Scottsdale (AZ); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a dynamic leader for the Residence Club Front Desk Assistant Manager role. This exciting position focuses on enhancing guest experiences and managing front desk operations. Ideal candidates will have a background in hotel management and a passion for providing exceptional service. Join a company that values authenticity and fosters a vibrant employee culture, offering comprehensive training and competitive benefits. This role is perfect for those looking to make a significant impact in a luxury hospitality environment.

Benefits

Comprehensive learning and development programs

Employee engagement events

Exclusive discounts and travel programs

Medical, Dental, Vision, and Retirement Plans

Qualifications

• Previous hotel/resort management experience required.
• Luxury hotel experience preferred.

Responsibilities

• Manage front desk and guest services staff.
• Coordinate arrivals and departures, ensuring guest satisfaction.
• Act as MOD on duty and assist with departmental duties.

Skills

Hotel Management

Guest Services

Staff Training

Scheduling

Performance Evaluation

Communication

Education

Bachelor's Degree in Hospitality Management

Relevant Certifications

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys, and the iconic Pinnacle Peak. Discover Scottsdale’s vibrant Native American art, history, and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool, and authentic Southwest cuisine set the stage for a restorative desert escape.

Who We Are:

Four Seasons prides itself on the commitment to the Golden Rule philosophy and strives to provide the best possible experience for both our guests and employees. Because of our employee-centric approach, Four Seasons has been named to FORTUNE’s list of the “100 Best Companies to Work For,” and we are now one of only eight organizations to be included on this list since its inception in 1998.

The Opportunity:

The Four Seasons Residence Club Scottsdale is in search of a dynamic leader to join the team as Residence Club Front Desk Assistant Manager. This position will focus on the Front Desk and Guest Services operations of the Residence Club, assisting owners and guests. You will be the point of contact for daily operational needs, including answering questions related to the Four Seasons interval and fractional ownership, maintaining high guest satisfaction.

Job duties include but are not limited to:

• Managing the front desk and guest services staff
• Interviewing, training, scheduling staff, and conducting performance evaluations and disciplinary actions
• Coordinating arrivals, departures, and supporting related departments
• Assisting Owner Services with room blocks and resolving discrepancies
• Reviewing daily arrivals to ensure proper handling of special guests and groups
• Ensuring all financial and credit procedures are followed
• Driving the product and service quality of the Residence Club to its highest potential
• Communicating with Owner Services, housekeeping, restaurant, and resort teams for up-to-date information
• Taking action on safety, security, satisfaction, and well-being of guests and staff when senior managers are unavailable
• Acting as MOD on duty and assisting with other departmental duties as needed
• Managing, coaching, and counseling front office staff
• Previous hotel/resort management experience required; luxury hotel experience preferred
• Ability to work weekends and holidays with a flexible schedule
• Ability to stand/walk for up to 10 hours per shift

We offer:

• Energizing employee culture encouraging authenticity
• Comprehensive learning and development programs
• Inclusive employee engagement events year-round
• Exclusive discounts and travel programs
• Competitive wages and benefits including Medical, Dental, Vision, and Retirement Plans

Visa Requirements:

US work authorization is required. Four Seasons is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For EEOC information, visit: EEOC Poster.

Additional Benefits:

• Inclusive culture and employee engagement events
• Learning and development programs
• Travel and employee discounts
• Competitive wages and benefits

Please note: Due to high response volume, only shortlisted candidates will be contacted. The position requires a flexible schedule, including weekends and holidays, as a manager on duty.