Reservations Supervisor

Hilton; United States; A distancia; USD 52.000 - 90.000; Jornada completa

Descripción de la vacante

Hilton is seeking a Reservations Manager to lead the hotel’s reservations operations and drive occupancy and revenue. You will oversee inventory, group blocks, rate strategies, and coordination with Sales and Events to optimize bookings and events.

The role also involves managing third-party channels, generating regular performance reports, and coaching the reservations team to deliver outstanding guest experiences. This is a full-time, on-site position with Hilton’s hospitality culture.

Formación

• Experience managing hotel reservations operations.
• Strong revenue management and rate strategy skills.
• Experience coordinating with sales and events teams.
• Familiar with third-party channels and RMS/CMS tools.
• Proven leadership and coaching ability.

Responsabilidades

• Oversee daily reservations operations: manage room inventory, group blocks, cut-off dates, rate restrictions, and system usage.
• Maximize occupancy and revenue: review and adjust rate strategies and promotions to meet targets.
• Collaborate with Sales and Events to maximize group bookings and corporate rates.
• Manage third-party channels and negotiate rates with booking sites and agents.
• Generate reports and forecasts to support planning and decision-making.
• Inspire and develop the team through coaching and performance management.

Conocimientos

Reservations management

Revenue management

Channel management

Team leadership

Descripción del empleo

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Reservations Manager, you’re not just managing the hotel’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you'll do during a typical day:

• Oversee daily reservations operations: Manage all aspects of the reservations process, including room inventory and availability, group blocks and rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage

• Maximize occupancy and revenue: Review and adjust rate strategies, occupancy levels, and promotional efforts to optimize room sales and achieve revenue targets

• Collaborate with sales and events: Work with Sales and Events teams to ensure group bookings, corporate rates, and special events are effectively managed to maximize revenue

• Manage third-party channels: Negotiate rates, manage relationships, and ensure proper implementation of reservation procedures with third-party booking sites and agents to maximize conversion

• Generate reports and forecasts: Prepare and review key performance reports such as occupancy, revenue, and forecasting data to support strategic planning and departmental decision-making

• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.