Reservations Sales Agent (Part - Time)- Waldorf Astoria Chicago

Hilton Worldwide, Inc.; Chicago (IL); On-site; USD 25,000 - 35,000; Part time

Job summary

Join the prestigious Waldorf Astoria Chicago as a Part-Time Reservations Sales Agent. You will enhance guest satisfaction by promoting hotel services and ensuring reservation accuracy. This role offers flexible shifts and the opportunity to work in a luxury environment.

Benefits

Go Hilton travel program

Career growth opportunities

Recognition and rewards programs

Qualifications

• Passion for delivering exceptional guest experiences.
• Demonstrates integrity and leadership.

Responsibilities

• Promoting hotel rooms and services using product knowledge.
• Maintaining understanding of hotel facilities and processes.
• Auditing reservation accuracy and billing requirements.

Skills

Hospitality

Customer Focus

Teamwork

Job description

Job Description - Reservations Sales Agent (Part-Time) - Waldorf Astoria Chicago (HOT0BMU3)

Job Number:

HOT0BMU3

Work Location:

Waldorf Astoria Chicago, 11 East Walton, Chicago, 60611

Waldorf Astoria is seeking a Part-Time Reservations Sales Agent to join our team in Chicago's Gold Coast!

Recognized as one of the Best Hotels in the World and in Chicago, with the Top Hotel Spa in the U.S., the AAA-Five-Diamond, Forbes 4-Star Waldorf Astoria Chicago is located in the prestigious Gold Coast neighborhood, near Oak Street retailers, beaches, Rush Street restaurants and nightlife, and The Magnificent Mile. This luxury hotel features 215 rooms, over 5,000 sq ft of meeting space, and four food and beverage outlets, including a restaurant, two bars, and in-room dining.

At Waldorf Astoria, we strive to create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

Shift: Various – open availability required, including weekdays, weekends, and holidays.

Pay Rate: $23.50 per hour, based on experience and location.

What Will I Be Doing?

As a Reservations Sales Agent, you will play a key role in driving revenue and guest satisfaction by promoting hotel rooms, suites, and additional services. Your responsibilities include:

1. Presenting, promoting, and selling hotel rooms and services using extensive product knowledge.
2. Adhering to Forbes Five Star Travel Guide standards.
3. Maintaining a thorough understanding of hotel facilities and processes.
4. Generating reports as needed.
5. Auditing OnQ PM for reservation accuracy, special requests, coding issues, and billing requirements.

What Are We Looking For?

Hilton, founded in 1919, is a leader in the hospitality industry, committed to innovation, quality, and success. We seek candidates who demonstrate our core values:

• Hospitality: Passion for delivering exceptional guest experiences.
• Integrity: Doing the right thing always.
• Leadership: Leading in our industry and communities.
• Teamwork: Being a team player.
• Ownership: Taking responsibility for actions and decisions.
• Now: Operating with urgency and discipline.

Additionally, we value attributes such as quality, productivity, and customer focus.

What Will It Be Like to Work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to extended-stay suites. Our mission is to "fill the earth with the light and warmth of hospitality," and our Team Members are central to achieving this. We support our employees' wellbeing through various programs and benefits, including:

• Go Hilton travel program: 100 nights of discounted travel.
• Career growth and development opportunities.
• Team Member Resource Groups.
• Recognition and rewards programs.

*Benefits may vary by property.