Reservations Experience Agent

Nemacolin; Farmington (Fayette County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality seeks a Reservations Experience Agent to enhance guest experiences at a luxurious resort. This role involves assisting guests with planning their visits, providing detailed information about services and local attractions, and maintaining positive relationships. The ideal candidate will demonstrate exceptional customer service skills, attention to detail, and the ability to adapt to various situations. Join a team dedicated to excellence and enjoy a range of benefits, including career development opportunities and employee discounts. If you are passionate about hospitality and eager to make a difference, this is the perfect opportunity for you.

Benefits

401(k) plan

Paid vacation and holidays

Health insurance

Disability coverage

Employee assistance

Educational assistance

Discounts on services

On-site services

Qualifications

• Previous customer service experience is essential.
• Strong written and verbal communication skills in English are needed.

Responsibilities

• Assist guests with inquiries and reservations regarding resort offerings.
• Maintain current knowledge of all resort offerings and hours of operation.
• Coordinate with other departments to ensure an exceptional guest experience.

Skills

Customer Service

Communication Skills

Multi-tasking

Attention to Detail

Education

High School Diploma or Equivalent

Job description

Join to apply for the Reservations Experience Agent role at Nemacolin.

Description

The Reservations Experience Agent is responsible for assisting guests with the planning process for their visit by promoting all Nemacolin offerings. The individual in this position provides detailed information regarding resort services, facilities, dining options, activities, and local attractions. Additionally, the Experience Agent must develop and maintain positive relationships with guests and colleagues, communicate effectively at all levels, and demonstrate technical and customer service skills. This individual also communicates with returning guests prior to arrival and upon departure to assist with resort accommodations and ensure guest expectations are exceeded.

Essential Functions

• Answering incoming emails and phone calls to assist guests with inquiries and reservations regarding resort offerings.
• Proactively making outbound emails and calls to plan guests' experiences.
• Maintaining current knowledge of all resort offerings and hours of operation.
• Providing information about local features, such as shopping, dining, nightlife, or recreational destinations.
• Inputting reservations and guest information accurately and completely.
• Promoting special events and activities to support revenue goals.
• Demonstrating Five-Star and Five-Diamond service standards.
• Following phone conversation flow guidelines.
• Coordinating with other departments to ensure an exceptional guest experience.

Knowledge, Skills, And Abilities Required

• High school diploma or equivalent.
• Previous customer service experience.
• Ability to multi-task and adapt to organizational and environmental changes.
• Attention to detail to ensure reservation accuracy.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Strong written and verbal communication skills in English.

Why Work for Nemacolin?

Experience the magic of Nemacolin, located in the Laurel Highlands of Southwestern Pennsylvania. The resort offers a range of accommodations, award-winning dining, golf courses, spa services, outdoor activities, and seasonal events. Nemacolin is committed to attracting, developing, and retaining top talent through training, career development, and recognition programs.

Benefits include a 401(k) plan, paid vacation and holidays, health insurance, disability coverage, employee assistance, educational assistance, discounts, and on-site services.

Nemacolin promotes continuous learning and offers opportunities for advancement, mentoring, and recognition programs to foster professional growth.

Our awards include Forbes Travel Guide Five-Star, AAA Five-Diamond, Trip Advisor Certificate of Excellence, among others.

Referral incentives are available for employees who recommend new hires, with rewards based on employment duration.

Associate discounts include vehicle leasing, wireless plans, and rental discounts.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Hospitality