RESERVATIONS COORDINATOR - Wells Fargo

Compass Group; Minneapolis (MN); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Reservationist to manage event requests and customer interactions. This role involves handling bookings, providing exceptional customer service, and assisting with event setups. Ideal candidates will possess strong communication skills and proficiency in Microsoft Office. Join a dynamic team dedicated to creating memorable experiences for clients.

Benefits

Medical, Dental, Vision

Life Insurance

Retirement Plan

Paid Time Off

Discount Programs

Qualifications

• Outstanding customer service skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office suite.

Responsibilities

• Respond to and process all incoming event requests.
• Handle meeting room bookings and maximize utilization.
• Provide outstanding customer service following Platinum Service Standards.

Skills

Customer Service

Communication

Microsoft Office

Tools

Reservation Software

Audiovisual Equipment Knowledge

Job description

Job Summary

Connections is the branded term for the Wells Fargo corporate conference centers within their large administrative buildings. The Connections team manages collaborative, meeting, and event space in 12 markets across the United States. Our customers are Wells Fargo Employees, contract staff, and nonprofit organizations.

This role may be based at one of our offices in Chandler AZ, Irving TX, San Antonio TX, Des Moines IA, or Minneapolis MN.

Reservationist Responsibilities:

• Knowledgeable on all Connections site information; able to answer questions and/or research information regarding specific Connections locations.
• Respond to and process all incoming event requests and emails.
• Answer calls on the inbound line.
• Handle meeting room bookings, utilizing reservation system, and focus on strategic assignment of meeting space to maximize utilization.
• Send initial confirmations to customers to confirm basic meeting details.
• Assist customers with the reservation process, including how to book space, reservation windows, and access resources.
• Identify escalation points for reservations, especially for C-Suite, Multi-City, or large events.
• Modify reservations as needed/requested.
• Process cancellations promptly.
• Deliver consistent customer interactions via email, messaging, and phone, using standardized templates and workflows.
• Provide outstanding customer service following Platinum Service Standards.
• Assist in person at the Connections center with room setup, catering, and customer communication as needed.
• Perform additional duties as assigned by the manager.

Minimum Qualifications:

• Outstanding customer service skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office suite (Excel, Word, PowerPoint, Outlook).
• Ability to work independently, prioritize tasks, and make decisions in ambiguous situations.
• Flexible schedule including evenings and weekends.
• Ability to remain mobile and/or at a computer for extended periods.
• Ability to lift 25 pounds.

Preferred Skills:

• Experience with reservation software programs.
• Knowledge of audiovisual/technical equipment, including Zoom, Teams, Skype.
• Background in communications, event planning, or hospitality.

Apply to Flik today!

Flik is a member of Compass Group USA.

Learn more about the Compass story here.

Compass Group is an equal opportunity employer. We are committed to fair treatment of all applicants and employees regardless of race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any protected class.

Qualified candidates must be able to perform essential functions satisfactorily, with or without reasonable accommodations. This job post is not exhaustive; responsibilities and requirements may change. We consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Employee Benefits include:

• Medical, Dental, Vision
• Life Insurance, Disability Insurance
• Retirement Plan
• Paid Time Off, Holidays
• Shopping, Wellness, Discount Programs
• Identity Theft, Pet Insurance, Commuter Benefits
• Employee Assistance, FSAs, Paid Parental Leave, Personal Leave

For paid time off benefits info in Washington, Maryland, or remote roles, click here.

Req ID: 1426009

Flik Hospitality Group

JEANNE M LANE