Reservations Agent, Glacier Park Collection

Glacier Park Collection; Columbia Falls (MT); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Free access to Pursuit attractions

Discounts on hotel stays and dining

Subsidized mental health resources

Job summary

Glacier Park Collection is hiring a Reservations Agent in Columbia Falls, Montana. This role requires handling inquiries through calls, emails, and chats while providing excellent customer service.

The ideal candidate has 1-2 years experience in a call center, strong communication skills, and the ability to upsell. The position starts on April 1 and ends on October 1, with a starting wage of $18.00 per hour.

Qualifications

• 1-2 years’ experience in a call centre environment is preferred.
• Proficient with computers and strong communication abilities.
• Previous experience in a sales environment and ability to upsell guests.

Responsibilities

• Handle phone, email, and chat inquiries.
• Qualify and upsell potential clients.
• Maintain accurate reservations in reservation system.

Skills

Customer service

Sales skills

Problem-solving

Fluent in English

Tools

Computer proficiency

Reservation systems (Maestro)

Job description

## Reservations Agent, Glacier Park CollectionApplylocations: USA, MT, Columbia Falls, Glacier Park Collection Support Officestime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR101558At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.Join our team for the 2026 Spring/Summer Season. This role will start April 1 with an October 1 end date.**ROLE & RESPONSIBILITIES*** Handling phone call, email, and chat inquiries* Qualifying and upselling potential clients* Maintain accurate reservations and information in reservation system* Assist guests with questions all while maintaining a high level of customer service* Building and maintaining rapport and business relationships with our travel trade partners* Working closely with Sales Managers on key accounts* Working closely with Operations Supervisors and key team members**REQUIRED SKILLS & QUALIFICATIONS*** 1-2 years’ experience working in a call centre environment is preferred* Communicate fluently in English, secondary language skills may be an asset* Mature and possess a proven ability to work independently within a fast-paced team environment* Courteous telephone manners* Proficient with computers* Strong communication, interpersonal and problem solving abilities* Previous experience in a sales environment with a proven ability to upsell guests* Prior knowledge of Maestro is an asset* To honour our commitment to be “Always Honest” all employees must consent to a criminal record checkThe starting wage for this role is $18.00**About Us:**We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.**What will your work environment be like?**At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memoriesPURSUIT PERKS* Join an inclusive, global team and make life-long connections* Enjoy free access to Pursuit attractions and 50% off for friends* Get discounts on hotel stays, dining, and retail* Access subsidized mental health and wellness resources**Equal Employment Opportunities Information**Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail]. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.Pursuit fulfills the dreams of friends, families, and travelers through its one-of-a-kind attractions in the world’s most iconic locations. Everyone here works in service of our guests to create inspiring and unforgettable experiences—from gondola operators in Banff to our support teams in Denver.