Reservations Consultant

Wendy Wu Tours; New Jersey; On-site; USD 42,000 - 64,000; Full time

Job summary

Wendy Wu Tours is seeking a full-time Reservations Consultant to join our North Shore team. You will convert sales leads into bookings, arrange flights and visas, and issue final documents while maintaining exceptional customer service.

The role combines active selling with technical tasks in Amadeus and QIN, using Microsoft 365 for daily operations. Training and development support are provided to grow within the travel industry.

Qualifications

• Passion for sales and customer service.
• Travel industry experience preferred (Amadeus GDS).
• Proven ability to multi-task and manage deadlines.
• Articulate communication skills and professional demeanor.
• Willingness to adapt to changing priorities and processes.

Responsibilities

• Deliver a high level of customer service across phone, email, and chat channels.
• Identify customer needs, present options, and upsell to maximise bookings.
• Book and issue flights using Amadeus; quote and invoice via QIN; use Microsoft 365 tools.
• Prepare final traveller documentation and respond to visa/flight queries.
• Provide cover for operations when required and support trade shows.

Skills

Sales experience

Customer service

Multi-tasking

Communication

Tools

Amadeus GDS

QIN

Microsoft 365

Job description

Are you a highly organised sales person who likes to be responsible for a variety of different tasks and duties throughout the day?Are you looking to grow your career in the exciting world of travel? Our Reservations Team may have the perfect opportunity for you!

We are looking for a motivated self-starter to join our Reservations Team as a full time Reservations Consultant. Based at our North Shore office, this role covers a broad range of duties from converting sales leads to bookings, making flight and land arrangements, issuing visas, confirming itinerary changes, and issuing final documents. A great base salary, with sales-based commission on top.

Wendy Wu Tours is dedicated to supporting and developing our team members through training and development.

Primary Functions

Customer Service

Delivering a high level of customer service throughout every interaction with our customers; both internal and external. Upholding WWT standards and expectations of service.

Consultation with travel agents and direct customers. This may be over the phone, via email, web chat and occasionally face-to-face.

During periods of high call volumes, it is an expectation that team members will answer calls for all phone queues; servicing the call and taking ownership for all follow up work thereafter.

Active selling

Answering queries and offering recommendations regarding our destinations, products, services, and specials.

Identifying the needs of the customer and presenting the best option to suit their preferences.

Upselling once key services have been identified.

Delivering quotes within expected turnaround time (24/48 hours)

Chasing sales opportunities after quote sent to secure the sale.

Attend expo’s and trade shows to provide reservations support.

Technical

Booking and issuing flights in our GDS (Amadeus)

Search, quote, confirm and invoice from our Reservations system (QIN)

Use Microsoft 365 for all company business (SharePoint, Word, Excel, Teams, One Drive)

Operations (Secondary tasks)

Complete final documentation for travellers

Answer queries from customers around flights, visas, and documentation.

Provide cover for the operations teams when required.

Key skills and qualities:

Passion for sales.

Travel industry experience preferred (Amadeus GDS)

Proven ability to multi-task

Articulate communication skills

Motivated and disciplined to work to deadlines

Able to manage changing priorities

Problem solving and lateral thinking

The successful candidate will be able to display the following values:

Be responsible for supporting the operations team in finalising all bookings.

Be brave enough to challenge the status quo and be open to new opportunities.

Think outside the box and embrace their curiosity. An inquisitive mind can expand horizons.

Utilise their obsession and passion for travel to inspire others to explore Asia and beyond.

Be ready to have fun! Enjoy the adventure and diversity of such an exciting role - no two days will ever be the same!

Your application will include the following questions:

• How many years' experience do you have as a Reservations Consultant?
• Which of the following statements best describes your right to work in New Zealand?
• Do you have customer service experience?
• Do you have experience in a sales role?
• How many years' experience do you have in the hospitality & tourism industry?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?

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