Reservations and Revenue Manager (Remote) Hyatt Regency Aruba

Hyatt Hotels Corporation; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

Hyatt Hotels Corporation seeks a Reservations and Revenue Manager for its Aruba property. This remote role requires overseeing reservations and revenue operations, driving guest satisfaction, and managing a team. The ideal candidate will possess strong leadership skills and relevant experience in luxury hospitality, ensuring efficient booking processes and maximizing revenue.

Benefits

Competitive salary and benefits package

Opportunities for career growth and development

Access to Hyatt's global network of resorts and hotels

Qualifications

• Minimum of 3-5 years of experience in a reservations or front office role, preferably in a luxury hotel.
• Strong leadership, communication, and organizational skills are essential.
• Experience in analyzing data and generating actionable insights.

Responsibilities

• Lead, train, and supervise the reservations staff to ensure high performance.
• Optimize room inventory and monitor rates for optimal occupancy.
• Handle guest inquiries and resolve issues related to reservations.

Skills

Leadership

Communication

Organizational Skills

Detail-oriented

Customer-focused

Education

Bachelor's degree in Hospitality Management

Business Administration

Tools

Hotel Property Management Systems

Microsoft Office

Job description

When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

Reservations and Revenue Manager (Remote) Hyatt Regency Aruba

Global Sales and Marketing Offices Oklahoma City Sales Office United States

Reservations

Department Head/Manager

Full-time

Yearly US Dollar (USD) pay basis

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Reservations & Revenue Manager is responsible for overseeing all aspects of the reservations and revenue department to ensure efficient and effective operations. This role involves managing the reservations team, optimizing room inventory, and ensuring guest satisfaction through accurate and timely booking processes.

Hyatt is a place where high expectations aren't just met — they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Key Responsibilities:

• Manage Reservations Team: Lead, train, and supervise the reservations staff to ensure high performance and adherence to Hyatt's standards.
• Optimize Room Inventory: Monitor room availability and rates, ensuring optimal occupancy and revenue management.
• Guest Relations: Handle guest inquiries and resolve any issues related to reservations, providing exceptional customer service.
• Reporting and Analysis: Generate and analyze reports on reservation trends, occupancy rates, and revenue to inform strategic decisions.
• Collaboration: Work closely with the Director of Revenue to align strategies and optimize revenue.
• System Implementation: Implement and manage new systems, such as Revinate, to enhance the efficiency of the reservations department.
• Group Business Management: Focus on group business by uploading the Group Daily Room Sales (GDRS) and managing all aspects of group reservations from pre-arrival to on-property, including group billing.
• Technology Management: Utilize Hyatt's reservation systems and software to manage bookings and maintain accurate records.
• Compliance: Ensure all reservations processes comply with Hyatt's policies and procedures.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Experience: Minimum of 3-5 years of experience in a reservations or front office role, preferably in a luxury hotel or resort setting.
• Skills: Strong leadership, communication, and organizational skills. Proficiency in hotel property management systems and Microsoft Office.
• Attributes: Detail-oriented, customer-focused, and able to work under pressure.

Desired Skills:

• Knowledge of Hyatt's reservation systems and procedures.
• Understanding of revenue management and pricing strategies.
• Ability to analyze data and generate actionable insights.
• Experience working with the Director of Revenue.
• Proficiency in implementing and managing systems like Revinate.
• Expertise in managing group business, including GDRS and group billing.
• Competitive salary and benefits package.
• Opportunities for career growth and development within Hyatt.
• Access to Hyatt's global network of resorts and hotels.