Reservations and Communications Agent

Four Seasons Hotels and Resorts; Wyoming; On-site; USD 30,000 - 45,000; Full time

Job summary

Four Seasons Resort and Residences Jackson Hole is hiring a Reservations and Communications Agent to provide exceptional service and manage room reservations. The ideal candidate will have strong customer service skills, attention to detail, and a flexible schedule to meet varying demands. This position offers numerous benefits, including employee travel programs and generous PTO.

Benefits

Discounted housing available

Employee Travel Program

Medical, dental and vision insurance

5 Weeks PTO

Retail, spa and F&B discounts

Free Employee Cafeteria meals

Free uniform dry cleaning

Discounted/transferable ski passes

Free ski storage

Qualifications

• High attention to detail and excellent customer service skills.
• Must possess legal work authorization in the US.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Complete room reservations accurately and promptly.
• Utilize the system to manage and update reservations.
• Participate in problem-solving for guest inquiries.

Skills

Attention to detail

Customer service

Interpersonal skills

Clear speaking voice

Fluent English

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Luxurious mountain lodge in the heart of the American West. Nestled in a verdant mountain valley, Five-Star Four Seasons Resort and Residences Jackson Hole is surrounded by some of America's most rugged peaks, celebrated ski runs and wildlife in nearby Grand Teton National Park. Adventure for every season awaits, complemented by luxurious guest rooms and onsite amenities.

Reservations & Communications Agent
Four Seasons Resort and Residences Jackson Hole is looking for a Reservations and Communications Agent who is dedicated to providing exceptional quality and service to our guests. The Agent is part of the Reservations Team who is responsible for ensuring the accurate execution of room reservations for our guests.

Responsibilities

• Complete room reservations for any given time period knowing what types of accommodations, rates and special services are available.
• Ability to properly code all reservations as to the rate type, source, travel agent, and special requests.
• Reason what a potential guest is looking for in room accommodations and participate in problem solving situations while keeping the Reservations Manager well informed.
• Utilize the guest recognition program to ensure maximum accuracy and recognition.
• Utilize the computer system in retrieving, updating and inputting room reservations.
• Perform other tasks or projects as assigned by hotel management and staff.

Preferred Qualifications

• Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This may include some evenings, weekends and holidays.
• High attention to detail and customer service skills.
• Candidates must have excellent personal presentation and interpersonal skills.
• Clear and welcoming speaking voice.
• Fluent English required.
• Successful candidate must possess legal work authorization in the United States

Benefits!

• Discounted housing available
• Employee Travel Program!
• Medical, dental and vision insurance for you and your family
• 5 Weeks PTO
• Retail, spa and F&B discounts
• Free Employee Cafeteria meals
• Free uniform dry cleaning
• Discounted/transferable ski passes
• Free ski storage

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf