Reservations Agent - The Woodlands Resort

Hei Hotels Inc.; The Woodlands (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Vacation, Sick and Holiday leave

401(k) with employer matching

Hotel room discounts

Job summary

The Westin at The Woodlands is seeking a Reservations Agent to assist guests through the booking process and ensure a smooth arrival experience. You will answer calls, check availability, quote rates, and input reservations into our system with accuracy and courtesy.

Ideal candidates are friendly, patient, and proficient with computer reservation systems. This full-time on-site role offers comprehensive benefits and opportunities within HEI Hotels & Resorts.

Qualifications

• Excellent guest communication and customer service skills.
• Patience and diplomacy in handling inquiries and complaints.
• Ability to type accurately and input information quickly in a reservation system.

Responsibilities

• Answer telephones and greet guests in a friendly, professional manner.
• Provide accurate information on availability, rates, and transportation options.
• Input and retrieve reservation data in the computer system; verify confirmations.
• Promote HEI Hotels and Resorts programs and brand initiatives.
• Handle guest questions and resolve issues with tact and courtesy.

Skills

Guest communication

Patience and diplomacy

Computer literacy

Interpersonal skills

Typing 40 WPM

Tools

Reservation system

Job description

Reservations Agent - The Woodlands Resort# Career Opportunities at HEI Hotels & Resorts## Reservations Agent - The Woodlands ResortApply: On-Site: The Westin at the Woodlands - The Woodlands, TX: Full time: Posted Today: JR120519**About Us**The Westin at The Woodlands is perfectly located in The Woodlands Waterway Square. Walking distance to Market Street and Cynthia Woods Mitchell Pavilion, this hotel is the ideal destination for business guests and weekend leisure travelers. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.**Compensation**Salary Range: $16.00 - $16.00 Hourly### Tipped/Service Charge Eligible? No### Discretionary Performance Bonus Eligible? No**Overview**Assist guests during the reservation process.### **Essential Duties and Responsibilities*** Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc. •Promote HEI Hotels and Resorts and brand-specific marketing programs. Assign reservations based on guest preferences and availability.* Read, retrieve, communicate, and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system and utilizing codes for efficiency.* Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.* Know, understand, and communicate applicable deposit and guarantee policies as requested.* Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.* Comply with attendance rules and be available to work on a regular basis.* Perform any other job-related duties as assigned.**Qualifications and Skills*** Can communicate well with guests.* Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information.* Ability to access, read and accurately input information using a moderately complex computer system.* Ability to establish and maintain effective working relationships with associates, customers and patrons.* Ability to sit for extended periods of time. Ability to input 40 WPM on a computer keyboard with or without reasonable accommodation.* Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.## **Benefits**HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.### HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.