Reservations Agent

SingleLiving; Orlando (FL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

SingleLiving in Orlando, FL is seeking a Reservations Associate to handle inbound calls and emails, assist customers with reservations, changes, and refunds, and process payments. You will navigate Sabre/Interact/Videcom to manage bookings while maintaining confidentiality and delivering exceptional service.

The role requires excellent English, strong listening and written skills, and a willingness to work weekends and varied hours onsite.

Qualifications

• High school diploma, GED or equivalent.
• Experience in customer service.
• Prior airline reservation and reservation system experience preferred (Sabre/Interact/Videcom).
• Excellent English communication, listening and writing skills.
• Comfort with data entry and attention to detail.

Responsibilities

• Answering incoming calls and emails in a prompt and friendly manner.
• Assisting customers with reservations (new, changes and refunds).
• Collecting payment for reservations.
• Thinking and reacting quickly with a sense of urgency to time-sensitive situations.
• Remaining calm during adverse conditions.
• Solving practical problems with limited standardization.
• Learning computerized reservations to assist customers with questions and bookings.
• Providing conflict resolution for internal and external customers.
• Maintaining confidentiality for bookings and personal information.
• Working with minimal supervision while staying focused and safety-conscious.
• Providing legendary customer service with the customer's and company’s best interests in mind.

Skills

English communication

Listening skills

Written communication

Attention to detail

Customer service

Data entry

Tech-savvy

Weekend availability

On-site reliability

Education

High school diploma or equivalent

Tools

Sabre/Interact/Videcom

Job description

• Ability to communicate superbly in English.
• High school diploma, GED or equivalent.
• Superior listening, verbal, and written communication skills.
• Ability to enter data precisely and prioritizes attention to detail.
• Experience in customer service.
• Prior airline reservation and reservation system experience preferred (Sabre/Interact/Videcom).
• Technologically skilled and have used technology in a professional setting.
• Ability to work flexible week and weekend hours.
• Basic Alaska geography knowledge preferred.
• Ability to work onsite and commute reliably.
• Flexibility to work any day of the week including weekends and varied hours.

Reports To

Reservations Manager

Qualifications

• Ability to communicate superbly in English.
• High school diploma, GED or equivalent.
• Superior listening, verbal, and written communication skills.
• Ability to enter data precisely and prioritizes attention to detail.
• Experience in customer service.
• Prior airline reservation and reservation system experience preferred (Sabre/Interact/Videcom).
• Technologically skilled and have used technology in a professional setting.
• Ability to work flexible week and weekend hours.
• Basic Alaska geography knowledge preferred.
• Ability to work onsite and commute reliably.
• Flexibility to work any day of the week including weekends and varied hours.

Duties and Responsibilities

These shall include, but are not limited to the following;

• Answering incoming calls and emails in a prompt and friendly manner.
• Assisting customers with reservations (new, changes and refunds).
• Collecting payment for reservations.
• Thinking and reacting quickly with a sense of urgency to timesensitive problem situations.
• Remaining calm during adverse conditions.
• Solving practical problems and dealing with a variety of concrete variables in situations where only limited standardization exists.
• Learning and maneuvering computerized reservations to help assist customers with questions and bookings.
• Providing conflict resolution with internal/external customer concerns and requests.
• Maintaining confidentiality for customers’ bookings and personal information.
• Working with minimal supervision, while maintaining focus and safety awareness around multiple employees and distractions.
• Providing legendary customer service and ensuring that all decisions being made are with the customers and companies best interest in mind.

Supplemental Requirements

Professional individual that can work well with others or on their own. Fast learner that can adapt to a changing priority list. Someone who shows initiative to continue learning new tasks and driven to master them. This person should be looking for long term employment and be interested in the work and the company.

Why You’ll Love Working Here

• Join a stable, growing aviation company.
• Fastpaced, teamoriented work environment.
• Opportunity to work both abovewing and belowwing operations.
• Career growth and advancement opportunities.

Benefits (Full-Time Employees)

• Medical, dental, and vision insurance.
• Supplemental coverage options.
• Company HSA contributions.
• Competitive PTO plan.
• 401(k).
• myIDTravel and ID90 flight perks.