Reservations Agent

HHM Hospitality; El Paso, Town of Wallkill (TX, NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking hospitality company as a Reservations Agent, where you will play a vital role in ensuring guest satisfaction through exceptional service. This position involves responding to inquiries, processing reservations, and providing accurate information about accommodations and hotel amenities. You will have the opportunity to develop your career within the hospitality sector, with potential advancement to management roles. If you are passionate about delivering excellence and thrive in a dynamic environment, this is the perfect opportunity for you.

Qualifications

• Strong customer service skills with a focus on guest satisfaction.
• Ability to handle inquiries and complaints tactfully.

Responsibilities

• Respond to inquiries via phone, email, and internet promptly.
• Assign reservations based on guest preferences and availability.
• Promote hotel services and amenities effectively.

Skills

Customer Service

Sales Techniques

Communication

Data Entry

Education

High School Diploma or Equivalent

Tools

Computer Reservation System

Job description

Overview

Opportunity: Reservations Agent

Respond to telephone, email, internet inquiries, and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established guest service and sustainability standards.

Potential Career Path

Reservations Manager – Front Office Supervisor – Front Office Manager

Essential Job Functions

• Answer the telephone and greet prospective guests in a friendly manner. Respond to callers’ inquiries and requests.
• Respond to email and internet inquiries promptly and accurately.
• Provide accurate information regarding availability, accommodation types, transportation to and from hotel, room rates, and hotel amenities.
• Assign reservations based on guest preferences and availability; provide confirmation number.
• Input and retrieve data using thecomputer reservation system utilizing codes for efficiency.
• Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
• Communicate applicable deposit and guarantee policies as requested.
• Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
• Promote Hersha Hospitality and brand-specific marketing programs.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High school Diploma or equivalent.
• Previous customer service experience preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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