Reservationist/Sales Agent

CoolWorks.com - Jobs in Great Places; Gypsum (CO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Growth opportunities

Discounted activities for family and朋友

Pro deal pricing with outdoor gear

Job summary

Sage Outdoor Adventures is seeking enthusiastic staff to join our guest services team in Colorado. You will handle reservations, check-ins, and guest communication for upscale outdoor experiences near Dotsero and Wolcott, CO.

A friendly attitude and willingness to participate in activities are essential. Training is provided; the role requires reliable shift coverage, use of reservation software, and strong phone skills to guide guests through bookings and waivers.

Qualifications

• Experience taking reservations for activities, lodging or similar.
• Excellent phone communication skills and ability to generate excitement while booking.
• Knowledge of the Vail Valley and surrounding areas is a plus.
• Bi-lingual is desirable and helpful in serving guests.
• Must be trainable, coachable, and able to learn reservation software.
• Must be at least 18 years old and eligible to work in the United States.

Responsibilities

• Answer phones and check guests in for activities and accommodations.
• Describe tours, activities, trip times, and age/ability requirements.
• Input reservations for all activities and transfer calls as needed.
• Assist with gear rentals, waivers, and pairing guests with guides.
• Work with guide staff and communicate via radio to drivers and logistics.
• Support in-office duties and respond to chats, emails, and reviews.
• Stock retail space and help keep facilities clean.

Skills

Customer service

Phone communication

Reservation software

Team player

Bi-lingual

Tools

Reservation software

POS

Radio communications

Job description

Sage Outdoor Adventures is a premier high-end outfitter, delivering exceptional outdoor experiences to discerning clients. We specialize in creating bespoke adventures with a commitment to top-tier service, safety, and sustainability.

Sage Outdoor Adventures is looking for people who are genuinely happy and enthusiastic. We search for individuals who live for outdoor experiences, who love other people, who are gifted at sharing and are naturally giving, polite, and mature. We can train you to do anything and know that if you have the right attitude and qualities everything else will fall into place.

Position Overview

The guest experience starts with the initial phone call and we at Sage pride ourselves on having the most efficient and professional sales team in the outfitting business. Offering many types of summer activities catered to elite guests, it requires a sales team that can adapt quickly to selling products and having a basic understanding of each activity offered. Being able to switch topics quickly is key to this position.

We have a very casual, tight-knit, well-run, and extremely fun office located next to the Colorado River in Dotsero, Colorado (Summer season) as well as on our private 6,000 acre ranch inWolcott, Colorado (Winter season)!

During your scheduled days in the office, in addition to answering phones regularly, you'll be essential in making sure our guests have a smooth check-in and check-out experience, especially when things get busy at the boat house or ranch. You'll be guiding guests through the check-in process, helping them sign waivers, and assisting with gear rentals and pairing them with their guide.

You will be required to be logged into our reservation software during office hours for your scheduled shift. The office is open from 8:00 AM to 5:00 PM and operates 7 days per week. Potentially 8:00 AM - 6:00 PM during peak holiday dates.

Very important: For this position, you will be required to participate in Snowmobile, Snow Tubing, Class II - IV Whitewater Rafting, Side by Side ATV Tours, E-Bike Tours, & Fly-Fishing and in general be an active part of not just the office but our guide staff. If you are unwilling to participate in what we are offering it is virtually impossible to sell it confidently.

Essential Functions

• Answering Phones
• Checking people in for activities
• Describe Tours, Activities, Trip Times, Age and Ability Requirements, Cancellation Policies, Etc.
• Input reservations for all activities offered
• Transfer calls to various departments
• Work with Guide Staff during the day - Gassing snowmobiles, assisting in occasional driving shifts, & at the check-in desks
• Confident in use of a Radio to communicate to drivers, guides, and logistics team
• Work at our Mountain Base located North of Wolcott.
• Deliver sales materials to our clients if needed
• Respond to online chat inquiries, emails and online reviews.
• Stock retail and assist with keeping facilities clean

Preferred Experience

• Experience with taking reservations either for activities, lodging or similar
• Knowledge of the Vail Valley and surrounding areas.
• Excellent phone communication skills - the ability to be enthusiastic and generate excitement while quickly booking a reservation.
• Trainable and coachable
• Bi-lingual desired
• Willingness to assist in all manners of the business and go above and beyond
• Ability to learn the reservations software and other related computer programs
• Efficient working on a computer, typing and working with technology
• Have a vehicle to get to work and a clean driving record in case you use a company vehicle
• Experience with a POS

What We’re Looking For

• Excellent customer service and problem-solving skills
• Kind, driven, and ambitious attitude with a willingness to learn and try new things
• All applicants must be at least 18 years old for this position
• No DUIs/ Reckless Driving Tickets
• All applicants must be eligible to work in the United States
• Strong team player with the ability to delegate tasks
• Outstanding follow-through and communication skills
• Experience working in collaborative, cross-functional teams

Why Sage Outdoor Adventures?

• Competitive salary and performance-based incentives
• Opportunities for growth and advancement within a rapidly expanding luxury brand
• Work in one of the most scenic and sought-after outdoor destinations in the world
• Be part of a passionate team committed to delivering exceptional outdoor experiences to high-end customers
• Ability to quickly progress within the company for the right candidate
• Bonuses based on team performance of sales
• Free and Discounted Activities for Family and Friends
• Discounted Food and Retail at Base Locations
• Pro Deal Pricing with various Outdoor Equipment and Apparel Dealers
• Potential to work year-round
• Flexible time off especially in Off Seasons
• Tips

Sage Outdoor Adventures is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job description is not exhaustive, and duties may change as needed.