Reservationist|Part-time| Sky Project by Rhubarb LLC dba Peak

Oak View Group; New York (NY); On-site; USD 80,000 - 100,000; Part time

Job summary

Join a dynamic team as a Reservationist, where you will be the first point of contact for guests, ensuring their experience is exceptional. This role involves managing reservations through phone and email, providing outstanding customer service, and collaborating with team members to maintain a high standard of hospitality. An established industry player offers a flexible work environment and the opportunity to grow in the hospitality sector. If you are resourceful and passionate about guest satisfaction, this position is perfect for you.

Benefits

401(k) savings plan

401(k) matching

Qualifications

• Experience with RESY reservation platform is essential.
• Strong written and verbal communication skills are required.

Responsibilities

• Greet guests and manage their expectations with professionalism.
• Communicate guest information to management and service teams.

Skills

Customer Service Skills

Communication Skills

Resourcefulness

Proactive Problem Solving

Tools

RESY

Job description

Overview

The Reservationist is responsible for initiating the guest’s experience through the restaurant’s phone lines and email to ensure guest satisfaction.

This role will pay an hourly wage of $20.00 to $25.00.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Greet all guests when arriving.
• Process important queries and manage customer expectations in a polite and friendly manner.
• Communicate pertinent information about incoming guests to FOH and BOH management and FOH service team.
• Maintain a high level of hospitality and professionalism with each guest and employee.
• Ensure to maintain the privacy of our guests.
• Professionally correspond via email and phone calls, both internally and with guests.
• Assist Management with admin duties.

Qualifications

• Previous experience with RESY (our reservation platform).
• Previous hospitality experience would be advantageous.
• Strong written and verbal communication skills.
• Ability to be resourceful, calm, and proactive when issues arise.
• Ability to learn on the job.
• Excellent customer service skills.
• Must have flexible hours.