Reservationist

Tavistock Restaurant Collection; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading restaurant collection as a Reservationist at Nami Lake Nona, where you'll manage reservations and provide outstanding customer service in a dynamic environment. Ideal candidates should have excellent communication skills and attention to detail. Experience with reservation systems is a plus. You'll play a key role in ensuring smooth operations and enhancing the customer experience.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Manage reservations, ensuring accuracy and efficiency.
• Respond to customer inquiries in a timely manner.
• Provide exceptional customer service during the reservation process.

Skills

Communication

Attention to detail

Multi-tasking

Organizational skills

Time-management

Education

High school diploma or equivalent

Job description

Description

NAMI LAKE NONA

Nami is discreetly tucked away at Lake Nona Wave Hotel, adjacent to the Lake Nona Sculpture Garden, a distinguished selection of sculptures from one of the world’s largest private art collections. Nami’s intimate and exclusive 10-seat omakase counter will offer a modern approach to the traditional chef-curated experience. An energetic cocktail bar and dining room will offer a different experience, with thoughtfully prepared menus that juxtapose precise technique with playful nuances to offer Nami’s interpretive take on Japanese ingredients and flavors. Join the Nami experience and follow along on Instagram at @namilakenona for more information and updates. If interested and you believe your experience may apply, we encourage you to answer the following questions in our application:

• What is the coolest restaurant you have ever been to?
• What is the craziest thing you have ever eaten?
• What is your favorite cocktail?
• Have you ever traveled outside of the US? If so, where to?

If selected for an interview, these questions will help us learn more about you so we can share more about our restaurant and career opportunities.

POSITION SUMMARY

Our company is seeking a reliable and detail-oriented Reservationist to join our team. As a Reservationist, you will be responsible for managing reservations, ensuring smooth and efficient operations and providing excellent customer service. The ideal candidate should have excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

RESPONSIBILITIES:

- Manage reservations, ensuring accuracy and efficiency

- Respond to customer inquiries via phone, email, and/or chat in a timely and professional manner

- Provide exceptional customer service to customers during the reservation process

- Coordinate with other departments to ensure seamless operations

- Accurately enter customer information into the company's reservation system

- Maintain accurate records of reservations and customer interactions

Requirements

SHIFT AVAILABILITY

-12PM-8PM

SKILLS & ABILITIES

- Excellent communication skills, both verbal and written

- Strong attention to detail

- Ability to multi-task and work in a fast-paced environment

- Strong organizational and time-management skills

- Ability to work independently as well as part of a team

- Familiarity with reservation systems is a plus

- High school diploma or equivalent